Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Naeemah Khan

Ilford

Summary

Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency. Have passion to help service users to gain any information for their queries as well as an outcome. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.

Overview

6
6
years of professional experience

Work history

Patient Pathway Administrator

NHS
Romford, Havering
12.2023 - 08.2024
  • Contact patients to give them relevant information, e.g
  • Changes to TCI time, clinic cancellations, theatre cancelations, rescheduling TCIs etc
  • Managed over 50 calls a day from patients, Gp's or any health care staff.
  • Maintain and write in surgeons/consultants diaries on their work days.
  • Book follow up appointments if/when needed
  • Where necessary phone patients to fill late theatre slots and ensure that all patients are offered the choice of the very next TCI date and time available
  • Maintain data quality
  • Ensure records are sent back to Medical Records when no longer required
  • To provide support/cover for other PPC teams within the Division at periods of high demand, or to cover periods of absence
  • To inform PPC team on receipt of reports and help book the theatre lists accordingly
  • Ability to manage and prioritise workload appropriately, frequently under pressure, to have awareness of and be compliant with, performance indicators and targets required by the Trust
  • Respond to enquiries/complaints either by phone or post to facilitate effective resolution involving appropriate team members in an empathic, polite, tactful, courteous, and professional manner ensuring these are actioned appropriately with minimum delay
  • Other tasks as required by the Patient Pathway Supervisor or Senior Managers

Apprentice Clerical Officer

Barking, Havering and Redbridge (NHS)
Goodmayes
07.2023 - 11.2023
  • To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology
  • Register patient and add request with necessary document & information onto the system
  • Deal and prioritise both patients' and staff query either face to face or on telephone
  • Provide appropriate support to Patients and Radiology staff
  • Responded to telephone enquiries from clients, vendors and members of public
  • Experience in using Medway, Aptvision, careflow, excel systems.

Administrative Officer

Parole board
London
01.2023 - 04.2023
  • Making effective use of PPUD 'To Do' lists and target dates to manage the caseload
  • All CMs to use the 'To Do list as it is a clear way of showing effective case management, staying on top of case deadlines and ensuring cover people know what is needed on each case / day
  • Ensuring cases are made RTL in a timely manner (relevant chasers sent and/or escalated with TL) based on PPUD reports .e.g., within 2 weeks., so as).

Customer service representative

Metro bank
Ilford
08.2022 - 10.2022
  • Managed over 50 customer calls per day by dealing with customers queries on phone
  • Identifying and addressing customers' needs and advising them on products and services accordingly
  • Opening and managing personal and business accounts
  • Supporting customers with daily banking, including cash, card, and cheque handling
  • Providing loan and credit card facilities
  • Taking full ownership of customers' queries through to resolutions.

Receptionist

Travelodge
Snaresbrook
07.2021 - 09.2021
  • Taking bookings and cancellations, usually by phone, email or face-to-face and recording information on computer
  • Checking in guests, allocating rooms, and handing over keys
  • Answering questions about hotel facilities and about local transport, places of interest and entertainment
  • Answering phone, operating switchboard and dealing with email
  • Checking out guests, adding up their bills and taking their credit, debit card or cash payments.

Sales assistant

Primark
Romford
05.2021 - 07.2021
  • Hunger to deliver exceptional Customer Service
  • To be role model in store, display professional image to team, customers, suppliers, and visitors
  • Providing extensive customer service and care duties, responding to enquiries
  • Assisting team with wrapping of purchases for customers
  • Ensuring well presented and tidy shop floor, stock displays and visual merchandising.

Optical & Receptionist assistant

03.2018 - 10.2019
  • Dealing with inquiries both face to face and over the telephone
  • Providing support with booking appointments
  • Listening to their requirements and assisting with frame style advice
  • Helping to guide them through our office and products to ensure the right choice for them
  • Offering a warm welcome from the moment they walk through the door
  • Ensuring a well-presented tidy shop floor, putting displays and visual merchandising.

Education

High School Diploma - MathematicsEnglishScience

Isaac Newton Secondary School
8 2019/2014 -

Level 3 Health And Social Care Extended Diploma - Grade: DDD

Leyton Sixth Form College
06.2021 - undefined

Midwifery - undefined

London South Bank University
01.2022 - undefined

Skills

  • Written and verbal communication skills
  • Works well under pressure
  • Very well organised
  • Excellent Interpersonal skills
  • Works well both within team setting and as individual
  • Internet, E-mails, Microsoft Word 2010 up to date & XP, PowerPoint
  • Very fair & flexible
  • Extremely trustworthy
  • Administrative support
  • Telephone skills
  • Reporting and documentation
  • Database administration
  • Medical terminology
  • Patient note summarising
  • NHS coding procedures
  • NHS Systems
  • Schedule management
  • Data Entry
  • Bookkeeping
  • Appointment setting

Affiliations

  • Gym
  • Doing word searches
  • Reading books

Timeline

Patient Pathway Administrator

NHS
12.2023 - 08.2024

Apprentice Clerical Officer

Barking, Havering and Redbridge (NHS)
07.2023 - 11.2023

Administrative Officer

Parole board
01.2023 - 04.2023

Customer service representative

Metro bank
08.2022 - 10.2022

Midwifery - undefined

London South Bank University
01.2022 - undefined

Receptionist

Travelodge
07.2021 - 09.2021

Level 3 Health And Social Care Extended Diploma - Grade: DDD

Leyton Sixth Form College
06.2021 - undefined

Sales assistant

Primark
05.2021 - 07.2021

Optical & Receptionist assistant

03.2018 - 10.2019

High School Diploma - MathematicsEnglishScience

Isaac Newton Secondary School
8 2019/2014 -

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