Nadiya Abdi
Toronto
Summary
As an individual, my determination and willingness to learn has always aided me to succeed in every working environment I have been in. I am a detail-oriented team player with strong organizational skills with an ability to handle multiple projects simultaneously. Moving forward, I want to partake in a career that stimulates change allowing me to build on my current experience whilst also learning new skills.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Portland Communications
03.2023 - 08.2024
- Providing key support to the Operations Support team in ensuring the delivery of all operational services
- Administration of office & IT onboarding/offboarding process, e.g
- Doing leaver catch up’s, closing user IT accounts, ensuring equipment is returned, cancelling access to subscriptions and monitoring tools
- Distributing post/newspapers and managing meeting rooms
- Ordering couriers and taxis for clients
- Updating the HR dashboard- any leavers in our offices in Europe, North America, Africa and Asia
- Reporting and escalating IT issues with the IT Support company
- Management of IT stock and ordering of IT peripheries as necessary
- Delivery of all IT and Data Management inductions for new employees
- Provided lockers and equipment to new starters and processed invoices
- Raised Purchase Orders for any new/replacement laptops/phones for employees and equipment and stationery for the office
- First Aid trained in the workplace
- Made weekly posts of any IT or building updates on the intranet website ‘The Portland Hub’
- Supporting with mobile phone issues/queries & ensuring the Vodafone portal is up to date and accurate.
Receptionist/Administrator
Morgan Spencer Recruitment Services
09.2018 - 02.2023
- Updated the new software introduced with existing properties from scratch
- Cross-referenced between the excel entries and the new software entries by inputting and filtering tables on excel
- Detailed all the properties information, making sure there were no errors
- Made sure all entries were completely up to date, archiving all unneeded figures
- Carried out general administrative tasks such as filing, working on excel spreadsheets, answering phones, handling mail and booking meeting rooms for guests
- Recorded all events in the daily occurrence record
- Monitored weekly fire safety alarms at the site
- Assisted in providing tenants their personal access passes
- Helped external clients attend their meetings on the relevant floors
- Handled the key log- providing keys to any maintenance workers.
Event Staff/Sales Assistant
Host Staffing (part time)
11.2017 - 05.2022
- Customer service experience- handling customers issues/enquiries
- Worked various roles: retail at Nike Chelsea FC mega store, front of house at the cash register, runner, plate waiter and food service assistant
- Assisted with logistics of events: set up, served food and drink, compiled to health and safety regulations
- Worked at venues such as Hyde Park Cafe, Arsenal/Wembley stadium, O2 Arena and Alexandra Palace.
Software Engineer Apprentice
Zoopla
07.2020 - 01.2022
- Worked in the Registration and Profile team to build new components for the website (reg/sign in pages)
- As an apprentice, I was in a full-stack team giving me the opportunity to working on front-end/back-end tasks
- Experience writing code in JavaScript/React/Typescript/CSS/HTML
- Led a manual testing session with 5 other developers for a Google One-Tap feature leading to its successful launch
- Taken part in user story refinement sessions and structuring tickets accordingly
- Understand and use multiple code pipelines- carrying a feature all the way to deployment (SDLC)
- Scheduled many pairing sessions with my colleagues working on various tickets
- Working on a rebrand initiative for the company chaining the colour scheme and text
- Writing unit tests across multiple features such as Cypress whilst collaborating with the Quality Engineer.
TEFL Teaching Internship
ImmerQi: Yew Wah International Education School of Yantai, China
02.2019 - 08.2019
- Taught English to children aged 6-16 with all different abilities in a classroom setting in Yantai, China
- Created lessons plans and resources
- English lessons were held in the school’s Art’s and Language Centre (weekend school)
- Classroom size ranged between 10-15 students with the support of a Chinese bilingual teacher as a teaching assistant
- Conducted one-to-one English lessons during the week with Chinese and Korean students who were more capable in the language
- Delivered the annual summer camp for 18 consecutive days teaching English and Drama.
Business Administration Apprentice
Nesta
09.2017 - 09.2018
- Operations Team- I was Front of House at reception
- Created an inventory of the books and publications in the library and reorganised the collections
- Did morning daily floor checks to make sure each floor was organised
- Conducted daily floor counts
- Ensured morning and afternoon post was completed
- Organised the company’s Google drive
- Ordered and maintained staff equipment such as stationary and first aid
- Worked with the Events Team and assisted with the setup of various events
- Attended meetings with the Events team to go through the events of the upcoming week and its logistics
- Liaised with HR to create a list of starters and leavers- bridged the gap of communication between HR and the Operations team- useful as the Operations team had a clear indication of who to give an induction to
- Responsible of the company's lockers- assigned new starters lockers
- HR Team- Created a new starter handbook for future apprentices, interns and line managers
- Assisted in creating a platform for Nesta staff in which they can share their ideas and suggestions to the Executive/CEO through an email portal- pitched the idea to the executives
- Dealt with invoices
- Created 'New Starter' forms- communicating with IT to give employee logins- dealt with their contracts
- Dealt with confidential information- organised and created new structure for staff information- moved the information from the old HR system, Selima, to the new system in use called Snapp
- Finance Team- Worked on a project on a new system called Expensify- transferred staff expenses from manual to electronic
- Dealt with invoices- chased people to sign and insert the information electronically.
Education
Level 3 Emergency First Aid at Work -
Whylee Medical Training
London, ENGGA Level 3 Certificate in Teaching English as a Foreign Language (TEFL) -
I-to-i Teach English Abroad
London, ENGBCS Level 4 Software Development Diploma -
Corndel
London, ENG01.2022
Level 3 Business Administration Diploma -
Step Forward
London, ENG01.2018
3 A Levels: Grade A-D in English Literature, History and Government and Politics -
Islington Sixth Form Consortium/Highbury Fields School
London, ENG01.2017
9 GCSEs: Grade A-C in English Literature, English Language, Maths, Biology, Chemistry, Physics, French, Graphics and History -
Highbury Fields School
London, ENG01.2015
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Attention to Detail
- Organizational Skills
Timeline
Operations Administrator
Portland Communications
03.2023 - 08.2024
Software Engineer Apprentice
Zoopla
07.2020 - 01.2022
TEFL Teaching Internship
ImmerQi: Yew Wah International Education School of Yantai, China
02.2019 - 08.2019
Receptionist/Administrator
Morgan Spencer Recruitment Services
09.2018 - 02.2023
Event Staff/Sales Assistant
Host Staffing (part time)
11.2017 - 05.2022
Business Administration Apprentice
Nesta
09.2017 - 09.2018
Level 3 Emergency First Aid at Work -
Whylee Medical Training
GA Level 3 Certificate in Teaching English as a Foreign Language (TEFL) -
I-to-i Teach English Abroad
BCS Level 4 Software Development Diploma -
Corndel
Level 3 Business Administration Diploma -
Step Forward
3 A Levels: Grade A-D in English Literature, History and Government and Politics -
Islington Sixth Form Consortium/Highbury Fields School
9 GCSEs: Grade A-C in English Literature, English Language, Maths, Biology, Chemistry, Physics, French, Graphics and History -
Highbury Fields School
Similar Profiles
Malcolm RobertsonMalcolm Robertson
Director, Head of Singapore at Portland CommunicationsDirector, Head of Singapore at Portland Communications
Kristina GoreKristina Gore
Coach Management Committee - Supervisor at City of Portland Bureau of Emergency CommunicationsCoach Management Committee - Supervisor at City of Portland Bureau of Emergency Communications
Katelyn BridgesKatelyn Bridges
PSU Sustainability Center Leadership Fellowship at Portland State University Portland ORPSU Sustainability Center Leadership Fellowship at Portland State University Portland OR