Nadira Osman
Summary
Ambitious Biomedical Science undergraduate specialising in Infection and Immunity, equipped with advanced laboratory, statistical and research skills. Excelling in customer service with over three years of experience in luxury retail, representing elite global brands such as Dior, Dolce & Gabbana, and Hermès, and developing expertise in client engagement, extensive product knowledge, and marketing strategies.Experienced in community outreach through volunteering at an independent food bank, strengthening communication, empathy, and organisational skills. Completed NHS Cadet training with St John Ambulance, gaining practical first aid and patient care experience.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Luxury sales consultant
Harrods
London, Knightsbridge
08.2023 - Current
- Cultivated relationships with international clients through effective communication and active listening.
- Leveraged strategic selling techniques to enhance cross-selling and upselling efforts, contributing to overall sales growth.
- Collaborated with team members to achieve department-wide KPIs, ensuring individual performance standards were consistently met.
- Demonstrated problem-solving skills and effective time management.
NHS cadet
St John's Ambulance
London
11.2022 - 06.2023
- Gained understanding of NHS values and their application in patient-centred care and healthcare career pathways.
- Completed training modules in first aid, basic life support (BLS), CPR, and patient assessment to enhance practical skills in emergency situations.
Sales Associate
Zara
London, St.Paul's
07.2022 - 06.2023
- Handled till operations and contributed to visual merchandising to enhance customer experience.
- Assisted with deliveries, organised stock, and managed inventory control to optimise operational workflows.
- Supported teams to ensure smooth operations during peak trading periods in busy retail setting.
Volunteer
Internationalist Workers Club
London, Camden
01.2021 - 09.2021
- Delivered food parcels and beverages to low-income households, ensuring access to essential resources.
- Managed confidentiality of donations while engaging in community outreach to strengthen community ties.
- Collected feedback from families for service improvement.
Education
Bachelor of Science - Biomedical Science
City St. George's University of London
London 09.2023 - 05.2026
A-Levels -
Regent High School
London, Camden 09.2020 - 07.2022
GCSEs -
Regent High School
London, Camden 09.2015 - 07.2020
Skills
- Client relationship management
- Customer service excellence
- Complaint resolution
- Effective communication
- Presentation skills
- Target-driven mindset
- Adaptability to new technologies
- Microsoft Office proficiency
- Time management
- Analytical thinking
- Resilience under pressure
- Data analysis
- Risk assessment awareness
- Hypothesis testing
- Laboratory proficiency
Affiliations
- Fitness and well-being, including swimming
- Advocating for body positivity and inclusivity
- Fashion styling
- Event planning
Timeline
Bachelor of Science - Biomedical Science
City St. George's University of London
09.2023 - 05.2026
Luxury sales consultant
Harrods
08.2023 - Current
NHS cadet
St John's Ambulance
11.2022 - 06.2023
Sales Associate
Zara
07.2022 - 06.2023
Volunteer
Internationalist Workers Club
01.2021 - 09.2021
A-Levels -
Regent High School
09.2020 - 07.2022
GCSEs -
Regent High School
09.2015 - 07.2020