Nadine Pinkerton
Yeovil,United Kingdom
Summary
I am a customer focussed hardworking individual who likes to work as part of team to achieve the highest possible standards but equally adept at working on my own and using initiative to problem solve. I am trustworthy, loyal and punctual individual who likes to learn new tasks and take on new challenge.
Reliable and adaptable, with strong communication skills and customer-focused approach. Demonstrates keen ability to handle customer queries and manage tasks efficiently. Ready to contribute to positive customer experience and drive success in this role.
Overview
39
39
years of professional experience
1
1
Certification
Work history
Welcome and service assistant
National Trust
Ilminster, Somerset
03.2024 - 01.2026
- Maintained excellent customer satisfaction by delivering service with a smile and proactively dealing with requests.
- Maintained excellent customer satisfaction by going the extra mile to answer requests and assist with needs.
- Maintained a comprehensive knowledge of current promotions, policies, and services offered.
- Expertly managed all customer queries via phone and in-person interactions.
- Proactively asked for customer feedback after interactions, ensuring customers received a positive experience.
- Processed payments from customers, returning accurate change and issuing receipts for transaction tracking purposes.
Campsite owner
Self Employed
Ferwig, Ceredigion
11.2018 - 11.2022
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Built successful business culture focused on performance optimisation and goal attainment.
- Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
- Directed daily operations with strong focus on efficiency and resource management.
- Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
- Kept organisation in compliance with regulations and internal requirements.
- Oversaw inventory control, reconciling shipment paperwork and physical goods to reduce errors.
Nursery site manager
Broadleaze nursery
Keynsham, Bath and north east Somerset
03.2010 - 11.2018
- Managed site logistics efficiently, ensuring equipment and materials were available as required.
- Conducted risk assessments to proactively address potential hazards on construction sites.
- Implemented quality control procedures to uphold high standards of construction and finish.
- Coordinated employee schedules and tasks to match workloads, adjusting team sizes and assignments with changing needs.
- Liaised with suppliers to secure timely delivery of materials, preventing project delays.
- Anticipated construction hurdles and instituted plans to mitigate impacts on delivery schedules.
- Delivered training sessions on safety protocols, enhancing team awareness and competence.
- Administered budget tracking to keep project costs within allocated financial parameters.
- Sourced and purchased materials, tools and equipment within budgets.
Horticulture assistant
Wee Tree Nursery
Wellington, Somerset
04.2007 - 11.2010
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Ensuring customer orders are accurate and prepared for delivery or collection
- Maintaining site cleanliness and organisation and other duties as directed
Assistant manager
HSS Hire
Taunton, Somerset
02.2005 - 04.2007
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
Horticultural Assistant
Broadleaze nursery
Keynsham, Bath and North East Somerset
02.1987 - 09.2003
- Maintained cleanliness and organisation within the greenhouse, conducting regular maintenance of tools and equipment.
- Assisted customers with plant selections, providing advice on care requirements and suitability for specific environments.
- Pruned trees and shrubs to promote good growth.
- Applied organic pesticides and fertilisers, following strict safety protocols to promote sustainable plant care.
- Conducted daily inspections of plants for signs of disease or pest infestation, taking immediate corrective action to prevent spread.
- Propagated plants using seeds and cuttings.
- Planned seasonal planting to meet production needs.
- Trained new staff on greenhouse operations, including plant care techniques, equipment use, and safety procedures.
- Kept greenhouse conditions maintained for optimal plant growth.
- Harvested, inspected and sorted crops for market sales.
- Cultivated a wide variety of plants, applying knowledge of horticultural techniques to promote healthy growth and development.
Education
Higher National Diploma - Home Inspection
Home Inspector training centre
Bristol, BSTGCSEs Secondary education -
City Academy
Bristol, BSTSkills
- Customer service
- Conflict resolution
- Payment processing
- Feedback solicitation
- Communication skills
- Problem solving
- Order processing
- Multitasking efficiency
- Customer service excellence
- Time-management
- Decision making
- Effective communication
- Computer literacy
- Cash-handling expertise
Certification
- Driving licence
- Full clean uk driving licence
References
References available upon request.
Timeline
Welcome and service assistant
National Trust
03.2024 - 01.2026
Campsite owner
Self Employed
11.2018 - 11.2022
Nursery site manager
Broadleaze nursery
03.2010 - 11.2018
Horticulture assistant
Wee Tree Nursery
04.2007 - 11.2010
Assistant manager
HSS Hire
02.2005 - 04.2007
Horticultural Assistant
Broadleaze nursery
02.1987 - 09.2003
Higher National Diploma - Home Inspection
Home Inspector training centre
GCSEs Secondary education -
City Academy