Nadine Pereira De Jesus
Not working at the moment/ looking for a job
Belvedere, Kent,Kent
Summary
Proven leader and efficient problem-solver, I enhanced team performance and guest satisfaction at Nandos Peri Peri through innovative staff training and stringent health protocol adherence. Expert in kitchen equipment maintenance and adept at fostering teamwork, my approach significantly reduced guest incidents, showcasing my commitment to excellence and safety.
Overview
7
7
years of professional experience
2
2
Language
Work History
Waitress Supervisor
Nandos Peri Peri
12.2016 - 10.2019
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Data Entry Intern
Electra - Empresa De Electricidade E Agua
11.2013 - 09.2016
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Contributed to a positive work environment by proactively assisting colleagues as needed, fostering strong professional relationships and a collaborative atmosphere.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Gained valuable insights into industry trends through research assignments, further informing data-driven decision making within the organization.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
Sales Assistant
Loja Fragata
05.2012 - 04.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
Secondary School - Economics
Escola Academica Do Mindelo
Cape Verde07.2014
Skills
Kitchen equipment operation and maintenance
Recipes and menu planning
Staff Management
Inventory controls
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Active Listening
Self-Motivated
Type Software Proficiency
Data Entry
Dependable and Responsible
Timeline
Waitress Supervisor
Nandos Peri Peri
12.2016 - 10.2019
Data Entry Intern
Electra - Empresa De Electricidade E Agua
11.2013 - 09.2016
Sales Assistant
Loja Fragata
05.2012 - 04.2013
Secondary School - Economics
Escola Academica Do Mindelo