Nadine Martin
Malvern,WR14
Summary
Interpersonal skills expert with a dependable work ethic and proficiency in interviewing and presentation techniques. Utilizes active listening and cultural awareness to ensure effective communication in diverse environments. Focused on promoting inclusivity through cultural competence, aiming to apply skills in roles that advance diversity and understanding.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Property Maintenance Coordinator & Administrator
Taylor Clarke Ltd
Great Malvern, Worcestershire
2015.07 - 2017.06
- Coordinated completion of maintenance work by contractors within agreed time frames to maximise tenant satisfaction.
- Conducted property inspections on a 3-month rotation basis, identifying and addressing maintenance needs proactively.
- Managed landlord requests and tenant queries regarding property maintenance issues, ensuring timely resolutions.
Online Support
Alzheimer's Society
2019.09 - 2021.02
- Guided clients in navigating support resources to enhance their experience.
- Enabled clients to access essential services effectively.
- Employed active listening techniques to comprehend client and caregiver challenges.
- Recognised and reported potential safeguarding concerns to appropriate departments.
- Maintained client records in compliance with data protection regulations to ensure confidentiality.
Childcare Assistant
Celia McCullough
2017.07 - 2019.03
- Supported children in developing independence through self-help strategies for dressing, feeding, toileting, enhancing their self-esteem and daily living skills.
- Ensured compliance with health and safety regulations, maintaining a safe and secure environment that prioritised children's welfare.
- Cultivated strong relationships with parents and caregivers, facilitating effective communication of dietary and health requirements to promote children's well-being.
Honorary Psychology Assistant
NHS – MH Group
2014.09 - 2016.04
- Assisted clinical doctors and trainers in delivering mindfulness group work within NHS, enhancing patient engagement and therapeutic outcomes.
- Conducted extensive 121 interviews with patients as part of service user evaluation and publication.
- Demonstrated effective research skills throughout the evaluation process leading to recommendation for publication by NHS clinicians.
- Supported development of interview techniques on inpatient wards at Newton Hospital, improving patient assessment processes.
- Collaborated with co-authors to amend evaluation ensuring coherence and accuracy while preserving patient confidentiality and anonymity.
- Educated families on techniques to manage and understand mental health symptoms related to children or spouses.
- Contributed to service user publication as a supporting author, helping to disseminate valuable insights on patient experiences.
Human Resources Consultant
Manpower UK
2006.09 - 2010.01
- Facilitated candidates through psychometric testing, conducted interviews, and completed background checks.
- Supported recruitment of suitable candidates for sales and billing departments at Leicester offices, enhancing team capability.
- Prepared and delivered inductions to candidates and provided ongoing support during their training process.
- Monitored candidate progress and addressed concerns raised by trainers or managers weekly.
- Evaluated performance of 120 – 150 employees on BT contract, addressing attendance and disciplinary issues to maintain operational standards.
- Developed communication channels between BT centre managers, line managers, and employees to support collaboration.
- Provided one-to-one support to employees facing personal health and financial issues, fostering workplace well-being.
Education
MSc - Integrative Counselling & Psychotherapy
Derby University
Derby 2016.09 - 2017.01
BSc Hons - Psychology Upper 2:1
University of Worcester
2012.09 - 2019.01
Certificate of Higher Education - Psychodynamic Counselling
Leicester University
2006.09 - 2008.05
Skills
- Interpersonal skills
- Dependable and conscientious
- Interviewing and presentation skills
- Active listening
- Empathy
- Cultural awareness and diversity
- Cultural competence
Activities
Enthusiastic about helping others through times of difficulty which in the past have been with those who have suffered to mental health and drug additions which was fueled by counselling and mentoring placements which worked in tandem with my field of study. In terms of my own wellbeing I enjoy hiking, running and weight training.
Certification
Personal license holder for the sale and distribution of alcohol.
Publications
Publication – Patients’ views: peer support worker on inpatient wards, Dr Joy M Rooney, Nadine Miles, Dr Tom Barker, Mental Health and Social Inclusion, 2016, 20:3
Timeline
Online Support
Alzheimer's Society
2019.09 - 2021.02
Childcare Assistant
Celia McCullough
2017.07 - 2019.03
MSc - Integrative Counselling & Psychotherapy
Derby University
2016.09 - 2017.01
Property Maintenance Coordinator & Administrator
Taylor Clarke Ltd
2015.07 - 2017.06
Honorary Psychology Assistant
NHS – MH Group
2014.09 - 2016.04
BSc Hons - Psychology Upper 2:1
University of Worcester
2012.09 - 2019.01
Human Resources Consultant
Manpower UK
2006.09 - 2010.01
Certificate of Higher Education - Psychodynamic Counselling
Leicester University
2006.09 - 2008.05