Nadine Dwyer

• Providing administrative support for the Income & Homeownership Team
• Monitoring the Homeownership Inbox and distributing emails to the relevant Officer or to other teams as required
• Preparing Right To Buy application packs and sending them out
• Preparing sellers packs, including the requesting of memos and documents from various teams, dealing with Data Release consent and payment of fee; ensuring all the information is in place prior to passing the pack to the Officer to forward to the solicitor
• Updating the Leaseholder database and processing Customer Information forms to ensure records are up to date
• Assisting the Rents Team as required, including issuing rental statements, setting up Direct Debits and taking rental payments
• Processing new Tenant Contents Insurance applications, as well as processing amendments to existing policies and policy cancellations
• Dealing with the monthly bordereau for the Tenants Contents Insurance, ensuring any changes to policies are updated and liaising with the insurers with regards to invoicing and raising the relevant Purchase Orders
• Assisting the Income Team with the verification of UC claims on the UC portal
• Checking FTA credits and processing refunds, write ons or write offs as required
• Raising and processing Purchase Orders as and when required
• Providing reception cover and assisting with queries
• Processing incoming post, logging and distributing mail to the relevant Officer or to other teams as required
• Monitoring office supplies and proactively dealing with stationery orders
• Reporting and following through on any printer or maintenance related office issues

2003-2024

• Progressed from Administrator to Office Manager
• Processed rental offers from offer stage onwards
• Dealt with referencing and verification of references – both in house and through referencing agencies such as FCC Paragon
• Negotiated Tenancy Agreements and arranged signing of contracts.
• Ensured compliance requirements were met
• Organised inventories and pre-tenancy cleaning via our approved contractors
• Dealt with the check out process, ensuring a smooth return of the property
• Dealt with deposit disputes and lodging evidence with the deposit schemes
• Raised rent invoices and processed rent receipts
• Issued monthly Landlord Statements, as well as annual tax year statements
• Responsible for resolving any account queries
• Handled incoming correspondence, resulting in timely responses and decision-making
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols
• Answered high-volume daily telephone and email enquiries
• Processed invoices and financial data with strong eye for detail
• Managed database to maintain updated records and accuracy
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Monitored and proactively replenished office supply inventory
• Communicated policy changes and business priorities to streamline office team tasks