Nadine Czolak
Bedford
Summary
I have a good understanding of NHS and private practice processes. Skilled in sensitive communication and relationship building with patients, ensuring a professional telephone manner.
I have strong communication skills, with a solid understanding of healthcare environments. Knowledgeable about patient care and administrative tasks and always happy to learn new skills.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Patient administrator/Ward Receptionist
Circle Health Group
02.2022 - 04.2025
- Printing NHS referrals and passing these to our medical triage team
- Scanning and sending off clinical coding documents so that coding can be completed quickly and efficiently.
- Speaking with patients day to day and support with queries, appointment booking, rescheduling and cancellations.
- Engaging with patients and ensuring personal information is accurate and up to date on our hospital systems.
- Preparing patient folders for upcoming pre-assessments and supporting the clinical team
- Working closely with Consultants and secretaries, so Theatre bookings can be prioritised and booked in sufficient time to provide a seamless patient experience.
- I have knowledge of working within an outpatient department, as well as in an admin roll including medical records.
- I access archived patient information, and speak with GP's and other healthcare professionals.
- Assisted with patient admissions for smoother hospital experiences.
Care home assistant
Sue Ryder Neurological care/End Of Life
Hitchin, Stagenhoe
11.2019 - 11.2021
- Helped individuals with day-to-day activities while consistently encouraging independence
- Used manual handling techniques and lifting aids to position clients in safe, comfortable positions to reduce the risk of further health issues.
- Changed bed linens, washed clothes, helped with managing daily activities due to age, illness, injury or chronic condition.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Assisting with feeding
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Monitored client health conditions and reported immediate issues to manager.
- Build a strong rapport with family members, ensuring they were always informed.
- Kept detailed records of care activities, condition changes and treatment responses.
- Managed aggressive and threatening behaviour, working with clients suffering mental health and physical disorders.
Community Carer (short Term Due to Home Move)
Brighton & Hove City Council
Brighton, East Sussex
05.2018 - 11.2019
- Delivered personal care to service users, including housekeeping and shopping
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Assisted with mobility to ensure safety and prevent accidents.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Provided with personal care, such as bathing or dressing up for enhanced self-esteem among clients.
Dog walking and pet sitting services
Animals at Home
Brighton, East Sussex
09.2014 - 10.2018
- Engaging with animals through activities and play.
- Prepared and portioned food in line with feeding schedules.
- Comforted animals to reduce distress and prevent incidents.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Monitored health of animals, reporting changes or causes for concern.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Provided animals with right amounts of exercise.
- Supported overall wellbeing, facilitating physical exercise and games for stimulation.
- Administered medication as well as insulin, Identified and addressed signs of stress or discomfort.
- Liaised with clients to coordinate schedules and collect payment.
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Liaised with customers to meet care and grooming requirements.
- Utilised knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
Health Care Worker
Alina Healthcare
Brighton, Brighton And Hove
06.2015 - 04.2018
- Delivered compassionate end-of-life care, eased distress during final stages of life.
- Improved patient comfort by providing daily personal care tasks.
- Communicated effectively with family members regarding patient progress.
- Prepared meals according to dietary requirements.
GP Receptionist
University of Sussex
Brighton, Brighton and Hove
04.2012 - 11.2014
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Maintained accurate and up-to-date records for smooth handovers.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Ward Clerk
Nuffield Health Hospital
Brighton, Brighton And Hove
06.2010 - 10.2011
- Increased customer satisfaction by resolving issues.
- Assisted nurses with non-medical tasks, facilitating better focus on patient care.
- Increased efficiency of ward operations with meticulous record keeping.
- Handled incoming calls professionally directing them appropriately within the department.
- Handled confidential documents securely, maintaining patient privacy.
- Prepared ward for daily rounds, ensuring cleanliness and orderliness.
Education
GCSEs - Design Technology, English, Science, Physical Education, Information Technology, English Literature, Maths, Additional Science, Religious education
Cardinal Newman Catholic School
09.2003 - 07.2008
B-TEC National Diploma - Equine Studies
Plumpton College
Lewes, East Sussex 09.2008 - 06.2010
Level 3 Childcare Practitioner - Childcare
University of Cambridge (online course)
Cambridge 10.2013 - 04.2014
Skills
- Patient liaison
- Resilient under pressure
- Patient confidentiality maintenance
- Commitment to quality care
- Filing and paperwork organisation
- Digital health technologies familiarity
- Sensitive communication
- Medical terminology fluency
- NHS process familiarity
- Relationship building with patients
- Telephone etiquette
- Professional telephone manner
Timeline
Patient administrator/Ward Receptionist
Circle Health Group
02.2022 - 04.2025
Care home assistant
Sue Ryder Neurological care/End Of Life
11.2019 - 11.2021
Community Carer (short Term Due to Home Move)
Brighton & Hove City Council
05.2018 - 11.2019
Health Care Worker
Alina Healthcare
06.2015 - 04.2018
Dog walking and pet sitting services
Animals at Home
09.2014 - 10.2018
Level 3 Childcare Practitioner - Childcare
University of Cambridge (online course)
10.2013 - 04.2014
GP Receptionist
University of Sussex
04.2012 - 11.2014
Ward Clerk
Nuffield Health Hospital
06.2010 - 10.2011
B-TEC National Diploma - Equine Studies
Plumpton College
09.2008 - 06.2010
GCSEs - Design Technology, English, Science, Physical Education, Information Technology, English Literature, Maths, Additional Science, Religious education
Cardinal Newman Catholic School
09.2003 - 07.2008
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