Nadim Sarwar
Ripley,Derby
Summary
I believe that the skills and experience I have acquired throughout my life would make me a suitable candidate for most employers. I have a very strong work ethic that pushes to the belief that you can never work too hard. I am very quick to learn new skills often on a self-taught basis. A natural leader with strong business acumen. Multi skilled and very adaptable with excellent communication and people management experience. Strong sales background with a desire to progress in anything that I do. No challenge too big and works well in either a team or a solo environment. Well travelled and able to easily deal with all walks of people. I actually enjoy doing presentations and speeches
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Regional Manager
Umudum Ltd
Ripley, Derbyshire
04.2018 - 03.2023
- Improved customer satisfaction and dealer profits by negotiating market consolidation.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Customer Relations Team Leader
British Airways Prolog Ltd
Nottingham
02.2015 - 03.2018
- Dealing with written complaints from British Airways customers within the specified turnaround times
- To drive the achievement of targets for all service levels
- Responsible for managing a team of up to 50 agents and covering for other Team leader's absence
- Ensure adherence to all current HR policies and procedures, all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations outlined in the Health & Safety policy
- Ensure that an effective local Quality Management System is in place
- Develop, lead, motivate and coach all members of the team to ensure maximum performance
- Provide the necessary training and motivation to develop a team capable of delivering exceptional service
- Set SMART individual objectives for all of their team and provide regular evaluation and feedback on performances to ensure that optimal service level is achieved
- Carry out interviews and assessments
- Conduct and follow-up monthly 1-2-1' as well as annual appraisals to ensure that key development plans are put in place to benefit both company and the individual
- Creating personal development and improvement plans to ensure all agents reach or exceed set targets
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Technician
BMW (UK) Ltd
Thorne, Doncaster
10.2013 - 01.2015
- Thorne Vehicle Distribution Centre -, Vehicle Inspection and PDI of all BMW and Mini Models
- Fault Diagnosis and technical problem solving
- Quality Control Working to time schedules Interpreting job cards and ordering parts
- Servicing, all repairs and warranty work on all BMW and Mini Models
- Observe Health and safety in workplace at all times
- Fitting/removing tyres and balancing/alignment.
Director
Occasions Luxury Cars Ltd
Wakefield
01.2008 - 02.2012
- Sports and Prestige Car Hire Company
- Dealt in Top end Prestige and supercars, Aston martins, Lamborghini, Ferrari, Bentley etc
- Dealing with all aspects of day to day running of company
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
National Franchise Manager
Lease 360 Evolution PLC
Wakefield
01.2003 - 12.2007
- Dealing with leasing brokers and providing franchise opportunities with facilities that included Finance, servicing and maintenance
- Arranged meetings with brokers and presented the package
- Over the duration my employment I signed 240% against target to the franchise agreement
- This position involved a lot of travel and the extensive use of computer packages.
- Researched and applied proven marketing techniques to drive sales.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Corporate Sales Advisor
Lexus, Hartwell PLC
Leeds
01.1999 - 12.2002
- Sourcing new business in the fleet sector
- Providing the correct fleet requirements and finance options
- Retail sales on shop floor
- Liaising with HR managers/Directors to secure business.
Cabin crew member
British Airways
Manchester
08.1997 - 07.1998
- International travel, prioritising the safety and welfare of all people on board
- Providing the highest levels of customer care and service.
- Served food and beverages to 100's of passengers per flight, consistently complying with airline health and safety standards.
- Administered first aid on passengers experiencing medical emergencies
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
Education
Higher National Diploma - Medical Laboratory Science
Cardiff Metropolitan University
Cardiff 09.1993 - 07.1995
Higher National Diploma - Automotive Engineering
University of Salford
Salford 09.1995 - 07.1997
A-Levels - Biology, Chemistry, Physics
Sandwell College
Sandwell 09.1990 - 07.1992
Skills
- Customer service
- Salesforce
- Customer relations
- Presentations and proposals
- Sales training
- Business development
- SMART goal setting
- Coaching leadership
- Exemplary communicator
- Problem solving strength
Certification
Level 3 City and Guilds in Service and Repair of motor vehicles Advanced selling course completed - Hartwell PLC
Occasional writing of motor related articles for a publication/website
Languages
Punjabi
Fluent
Timeline
Regional Manager
Umudum Ltd
04.2018 - 03.2023
Customer Relations Team Leader
British Airways Prolog Ltd
02.2015 - 03.2018
Technician
BMW (UK) Ltd
10.2013 - 01.2015
Director
Occasions Luxury Cars Ltd
01.2008 - 02.2012
National Franchise Manager
Lease 360 Evolution PLC
01.2003 - 12.2007
Corporate Sales Advisor
Lexus, Hartwell PLC
01.1999 - 12.2002
Cabin crew member
British Airways
08.1997 - 07.1998
Higher National Diploma - Automotive Engineering
University of Salford
09.1995 - 07.1997
Higher National Diploma - Medical Laboratory Science
Cardiff Metropolitan University
09.1993 - 07.1995
A-Levels - Biology, Chemistry, Physics
Sandwell College
09.1990 - 07.1992
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