Nadiia Skochelias
London,United Kingdom
Summary
Dedicated and energetic , who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude and with solid understanding of training and mentoring employees and hands-on in task completion.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Senior housekeeper
PPHE
London, UK
06.2025 - 12.2025
- Ensured guest satisfaction by swiftly attending to their needs and requests.
- Complied with all health and safety regulations, promoting a safe working environment for staff members.
- Assisted in recruitment and induction of housekeeping staff, ensuring they understood the job expectations clearly.
- Oversaw stock control to avoid shortages or wastage of supplies.
- Addressed any issues promptly, minimising potential negative impact on the guests' stay.
- Coordinated with maintenance department for timely repair work completion.
- Liaised with front desk efficiently to handle special guest requests.
- Increased staff productivity by providing comprehensive training programmes.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled stock control duties diligently preventing overstocking or shortages.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Conducted pre-shift meetings with staff members.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed cleaning product stock in line with COSHH regulations.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Trainer
PPHE
London, UK
11.2024 - 06.2025
- Implemented training strategies to enhance productivity and job satisfaction.
- Enhanced employee performance by conducting regular training sessions.
- Maintained an amicable relationship with all employees; this facilitated smoother communication regarding any issues or concerns related to the training process.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Maintained updated contact database to ensure easy accessibility of information when required.
- Supported senior management in decision-making processes through provision of accurate administrative records.
- Enhanced efficiency with well-managed record keeping and data processing tasks.
- Worked collaboratively with teammates to ensure smooth office functioning.
- Answered and routed telephone calls to support client services.
- Ensured quality and accuracy in database management and digital file storage.
Supervisor
WGC
London, UK
03.2024 - 06.2024
- Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
- Fostered growth and development within the team by encouraging continuous learning opportunities.
- Boosted overall productivity with efficient resource allocation.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
- Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
- Provided training for new staff members, improving their job performance.
- Enhanced team performance by implementing effective communication strategies.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Streamlined processes to improve and optimise office operations.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Supported new hires through onboarding process for speedy and successful training.
Public area attendant
WGC
London, UK
07.2023 - 03.2024
- Followed prescribed schedules rigorously, ensured timely task completion.
- Fulfilled ad-hoc duties as instructed by management, displayed adaptability.
- Undertook deep-cleaning procedures periodically for maintaining hygiene standards.
- Upheld health and safety regulations for ensured wellbeing of guests and staff.
- Demonstrated flexibility whilst covering shifts, improved team efficiency.
- Offered professional, friendly service at all times to maximise cus
Housekeeping attendant
WGS
London, United Kingdom
03.2023 - 07.2023
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Ensured spotless bathrooms for better hygiene standards.
- Contributed to team effort by helping colleagues during peak hours.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Trained new room attendants on company policies and cleaning procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
Education
restaurant service master - Hospitality
Hinger vocational shool
Ukraine 09.2012 - 05.2016
Skills
- Leadership acumen
- Task supervision
- Decision-Making aptitude
- Training staff experience
- Exceptional organisation
- Focused and detail-oriented
- Self-directed
Timeline
Senior housekeeper
PPHE
06.2025 - 12.2025
Trainer
PPHE
11.2024 - 06.2025
Supervisor
WGC
03.2024 - 06.2024
Public area attendant
WGC
07.2023 - 03.2024
Housekeeping attendant
WGS
03.2023 - 07.2023
restaurant service master - Hospitality
Hinger vocational shool
09.2012 - 05.2016