Nadiia Lisevych

- Prepared and served high-quality coffee and food while delivering excellent customer service.

- Maintained a clean and organized cafe environment to ensure a welcoming atmosphere.

- Communicated effectively with customers, staff, and senior management to support smooth operations.

- Suggested improvements to enhance cafe operations.

- Adapted to changing priorities in a fast-paced cafe setting.

- Collected and provided customer feedback to enhance service quality.

• Built effective relationships with customers and suppliers.
• Managed pick up and deliveries of products to client sites.
• Provided timely updates of freight location between pick up and delivery locations.
• Communicated through different time zones providing information to brokers and customers using emails and phone calls.
• Coordinated and supported drivers during delivering of freight.
• Handling around 130 loads per day.

• Was responsible for 2-5 hotels providing independent customer support when visitors came to stay in the hotel.
• Provided first point of contact for clients to discuss and resolve any types of issues or any queries.
• Was responsible for preparation, presentation and sale more than 20 types of excursions to large groups of 40-90 per day and smaller groups of individuals.
• Reached targets of 100% of fully booked guided tours as per management requirement.

• Responded to telephone and in-person requests for information.
• Resolved customer concerns promptly to maintain satisfaction.
• Travelled and supervised MEP work which revolved my supervision on construction sites where I gathered input and updates and handed over input to the CEO.
• Provided help with insurance from the Company for Health and Safety measures in case of floods, fires or any other damages.
• Responsible for handling over pre-contracts to purchased owners of Oceanstone condos. Awaiting for signature approvals for terms and conditions checks. Hanover over 70 condos to mixed internationals ranging from Chinese, Japanese, Ukrainian, French and British owners.

• Organised and delivered excursion programs for groups around 40 to small individual groups. Programs ranging from Royal Temples, Royal Family history and historical side of the country Thailand.
• Organised guided tours and upsold local; and organic products during guided tours to enhance guest experience and boost sales.
• Carefully prepared excursions scripts and presentations for tourist's ensuring, full engagement and fascination.
• Responsible for the health and safety, and the travel for the organised tours to Bangkok, Pattaya, Koh Chang Island, etc.

• Supported accountancy side (taxes, reports, inventories, etc.)
• Helped with the recruitment for the HR (recruited 30 employees).
• Leasing with existing tenants for rental properties.
• Preparation of lease agreements for tenants.
• Assisted current tenants with resolving issues in commercial and residential properties, ensuring prompt and effective support.

• Worked closely with the CEO, taking the instructions in order to complete necessary tasks.
• Responsible for the creating, engaging presentation, spreadsheets and reports about company growth.

• Oversaw warehouse inventory by reviewing checklist for necessary order supplies. Worked off an automatic report providing me what needed to be included in the warehouse.
• Verified items and send bills to the venders.
• Supervised documents for any billing errors.
• Produced monthly reports for approval.