Nadia Taj
Bradford
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships.
Overview
12
12
years of professional experience
Work History
Branch Manager
Enterprise Rent A Car
01.2019 - Current
- Driving new business referrals - daily marketing, developing relationships with accounts and vendors
- Reading and analyzing monthly branch statements
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Built and nurtured customer relationships to retain business and loyalty.
- Set team performance goals and monitored progress to encourage attainment.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Performed monthly and quarterly employee performance appraisals.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Partnered with management team to optimise operations and reduce costs.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Created reports on deteriorating trends and fiscal year end losses.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Developed marketing plans to support department strategies.
- Analysed sales reports to identify trends and update strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Oversaw planning and execution of targeted sales and marketing strategies.
Controller
Local Care Direct
01.2017 - 01.2019
- Making strategic decisions in a fast paced environment
- Completing full written handover to managers/rota/finance as required
- Produced management information and KPI measurement through conducting variance analysis.
- Overseeing the workload of all Duty Clinicians to ensure the appropriate dissemination of work
- Assisting in the implementation of any new measures deemed necessary by the management or Board of Directors.
Operation Support
Local Care Direct
02.2017 - 10.2017
- Placing drug orders, keeping consistent drug levels
- Making sure all sites under my management have in date drugs and have plenty of consumables in stock
- Authorizing Annual leave for employees
- Signing employee time sheets
- Fleet Management
- Dealing with any operational issues
- Doing daily rota, liaising with rota team to make sure shifts are filled.
- Sending daily handover to overnight staff, informing them of any issues that may occur.
- Attending management meetings
Receptionist/Call handler
Local Care Direct
Dewsbury
01.2014 - 01.2017
- Completing admin tasks such as scanning or prescriptions
- Working in different places and adjusting to different office set ups
- Talking to the call centre and helping them with patient information
- Dealing with patient confidentially
- Booking in patient appointments
- Handling controlled drugs
- Making sure all equipment is working
- Using System one
- Booking in patient appointments at the contact centre.
- Providing patients with correct health care information
Business
Seasons
Bradford
01.2012 - 01.2014
- Managing my market stalls over the past two years has allowed me to develop a range of skills
- The main skills I have developed are management, marketing, sales and customer service
- Some of the aspects of this job where:
- Managing the market the stall promoting the business by setting up pages on social networking sites
- Dealing with the customers in a professional manner
- Keeping up to date with new stock and old stock, Setting Prices for new stock
Education
MSC Management -
University Of Bradford
BA (Hons) Business Studies - undefined
University of Huddersfield
Skills
- Customer service
- Strong team-builder
- Multi-tasking ability
- Team player
- Excellent time management skills
- Flexible
- Complex problem solving
- Sales professional
- Strategic business plans
- Operations oversight
- Analytical
- Business administration
- Risk mitigation strategies
- Brand management
- Revenue growth
Accomplishments
- Awarded Sunshine Award in 2017
- Taken part in and helped to organise bucket collections for the Gaza crisis
- Volunteered as student representative for my course
- Raised money for breast cancer
Custom
- Safeguarding
- Infection control
- Administration of medication
- Health and safety
- Fire safety awareness
- Equality and diversity
- Basic life support
Affiliations
- Reading
- Gym
- Cooking
Languages
English
Fluent
Urdu
Intermediate
Quote
When people use your brand name as a verb, that is remarkable.
Meg Whitman
Timeline
Branch Manager
Enterprise Rent A Car
01.2019 - Current
Operation Support
Local Care Direct
02.2017 - 10.2017
Controller
Local Care Direct
01.2017 - 01.2019
Receptionist/Call handler
Local Care Direct
01.2014 - 01.2017
Business
Seasons
01.2012 - 01.2014
MSC Management -
University Of Bradford
BA (Hons) Business Studies - undefined
University of Huddersfield
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