Nadia Mushtaq

leadership and management

• Managing the day-to-day running of the services
• supervising, mentoring, and appraising support staff.
• recruiting, training, and scheduling employees
• promoting a positive, respectful, and inclusive culture.

Person-Centered Support:

• Ensuring support plans are tailored to each individual's needs, goals, and preferences.
• supporting independence, dignity, choice, and community participation.
• Working with individuals, families, advocates, and professionals to review care and outcomes.
• Ensuring safeguarding and wellbeing are prioritised.

Compliance and Regulation

• Ensuring the service complies with regulations and standards, such as those set by the CQC.
• Maintaining accurate records, policies, risk assessments, and incident reports.
• Ensuring health and safety, medication management, infection control, and safeguarding procedures are followed.
• Preparing for inspections and audits.

Financial and operational responsibilities:

• Monitoring occupancy, referrals, and servicer contracts
• Ensuring maintenance, cleanliness, and suitability of accommodation.

Safeguarding and Risk Management:

• responding to incidents, complaints, and emergencies.
• Managing Risk while supporting individuals rights and independence.
• Ensuring staff understand safeguarding procedures and whistleblowing policies.

Multi-Agency Working:

• Coordinating with social workers, healthcare professionals, local authorities, and community organisations.
• Attending reviews, meetings and safeguarding meetings.
• Supporting transitions into or out of the service.

Quality Assurance:

• Monitoring service quality and outcomes.
• Gathering feedback from tenants/service users and families.
• Implementing improvements and action plans.

Supporting the people using the service:

• Making sure individuals receive person-centered support.
• Helping people achieve goals around independence, social activities, or daily living.
• promoting dignity, choice, inclusion, and rights.
• supporting people with medication, appointments, budgeting, cooking, and personal care when needed.
• Responding to behavioural, emotional, or mental health needs appropriately.

Safeguarding and compliance:

• Ensuring safeguarding procedures are followed.
• Reporting incidents, accidents, and concerns.
• Making sure the service meets standards set by CQC.
• Keeping records accurate and confidential.
• Supporting health and safety, risk assessment, and medication procedures.

Operational responsibilities:

• Covering shifts if short staffed.
• managing finances.
• helping ensure the home environment is safe, clean, and suitable.

Skills usually expected:

• leadership and communication
• calmness under pressure.
• safeguarding knowledge
• problem-solving and decision-making
• understanding of autism, learning disabilities, mental health, or complex needs depending on the service.
• Ability to balance care quality with administration duties.

Duty would include:

• Reviewing life history and background information for prospective foster families.
• Read and assess reports relating to new foster family applications
• participate in fostering panel meetings with other panel members.
• contribute to discussions and decisions on the suitability of foster care applicants
• Review annual reports and assessments for existing foster families.
• Monitor and discuss the progress and wellbeing of young people in foster placements.
• Maintain confidentiality and handle sensitive information appropriately

Duties can include:

• Helping with cooking, shopping and cleaning
• supporting with medication
• booking in medication
• assisting with personal care
• helping the service users to attend appointments or activities.
• encouraging independence rather than doing everything for them.
• emotional support and companionship
• writing reports about wellbeing and daily activities.
• supporting budgeting or paying bills.
• Helping with travel and community access.

Duties included:

• Assisting adults whose first language is not English with completing benefit, housing and other official forms.
• Supporting clients to understand letters, appointments, and important documents.
• Liaising and communicating with professionals such as social workers, housing officers, schools, and healthcare staff.
• Teaching and supporting clients with basic English skills for everyday communication.
• Providing emotional and practical support to families with basic English skills for everyday communication
• Providing emotional and practical support to families with disabled children or family members.
• Helping clients access community service, benefits, healthcare, and support networks.
• Advocating for clients to ensure their needs and rights are understood and respected.
• Supporting individuals to build confidence, independence, and daily living skills.
• Maintaining accurate records and ensuring confidentiality at all times
• Offering guidance and support during meetings, appointments and assessments.