Hi, I’m
Nadia Hassanien
Welwyn Garden City
Summary
Aspiring Facilities Manager with expertise in operations oversight, resource allocation, and team coordination. Skilled in optimising processes to enhance facility functionality. Strong organisational and communication abilities, committed to delivering exceptional operational standards.
Overview
12
years of professional experience
Work history
The hippodrome CasinoLondon
Assistant Building Services Manager
04.2018 - 06.2023
Job overview
- Led a diverse team of 6 in-house staff, managed contractors, and collaborated with third-party vendors, delivering exceptional service and enhancing facility productivity through strategic leadership
- Strategically utilised CAFM to enhance finances, integrating proactive PPM's for SLA success and efficient asset management. Achieved cost reduction, emphasising commitment to exceptional operations.
- Attained knowledge across a diverse range of M&E assets, with a comprehensive grasp of their primary functions and legislative maintenance requisites. Managed RAMS, permits to work, COSHH, asset and PAT registers.
- Revitalised logistics, storage; organised medium events and office moves. Restructured storage for efficiency, added tracking systems. This comprehensive approach optimised facility efficiency and ensured seamless impactful events.
The Hippodrome Casino London
Building Services Administrator
10.2016 - 04.2018
Job overview
- Efficiently utilised CAFM software to schedule Planned Preventative Maintenance (PPM) and reactive tasks for maintenance teams and subcontractors, thereby enhancing overall operational efficiency.
- Proficiently addressed a variety of concerns, providing informed assistance, and competently escalating complex issues, thereby ensuring high-quality service, client contentment, and thorough building checks.
- Thoroughly prepared statutory complaint documentation to ensure property adhered to relevant regulations and embraced industry best practices, reflecting meticulous attention to detail and compliance
- Operated an extensive portfolio of catering and refrigeration equipment assets, effectively overseeing service and repairs for over 200 items. Demonstrated meticulous asset management expertise.
The Hippodrome Casino London
Uniform Co-ordinator
05.2012 - 10.2016
Job overview
- Collaborated closely with the uniform department's seamstress to facilitate the procurement and fitting of uniforms for a workforce surpassing 400 employees, in alignment with the accomplished launch of The Hippodrome Casino in 2012.
- Effectively managed complex uniform supplies for all departments, while establishing and developing stock control systems, and maintaining accurate and up-to-date annual cost records.
- Assisted the seamstress in fittings and provided guidance to staff, while also effectively managing a high volume of calls and email inquiries.
- Liaised with uniform suppliers and dry cleaning services to ensure seamless operations within the uniform department. Managed ordering, deliveries and quality control processes.
Blossom & Browne Sycamore Clapham Old town, Holland Park and Regents Park
Store Supervisor
10.2011 - 10.2016
Job overview
- Independently supervised three Central London token stores, overseeing daily operations ensuring smooth store functioning.
- Provided exceptional customer care, offering garment advice and promptly resolving complaints to ensure customer satisfaction and loyalty.
- Maintained consistent communication with the CEO, delivering weekly updates on store activities and performance.
- Conducted cashier duties and managed end-of-day banking, maintaining accurate financial records and contributing to the store's financial stability.
Education
IWFM London
Level 3 Certificate in Facilities Management
06.2023
IWFMLondon
Level 3 Award in Facilities Management
03.2022 - 06.2022
IWFMLondon
Financial Management for FM's 1 day course
06.2018
IWFM London
Understanding Facilities Management 3 day course
01.2018
Instrotech London
PAT Training 1 day course
01.2020
Institute of Customer Services London
First Impressions 3 day course
06.2019
PH Water & Air Technologies London
Legionella prevention & awareness 1 day training
03.2019
Griffin Fire London
Practical Fire Warden Certificate
05.2018
Idox Group London
CAFM Explorer 9.3.0
10.2017
QALondon
MS Excel Level 1 certificate
12.2016
Get Environmental Health London
Health & Safety in the workplace Award Level 2
10.2016
WAESLondon
Business Administration Certificate Levels 1 & 2
07.2006
The St Marylebone CofE School
GCSEs - English C+, Math C, RE B, Art C
07.1995
Skills
- Regulatory compliance
- Budget and cost control
- Inspection & presentation
- Operation co-ordination & strategy
- Relationship building
- Third party contractor supervision
- CAFM, Fourth & MS applications
- Asset management
- Scheduling and co-ordination
Interests
- Parkrun, HITT, hiking – I enjoy keeping fit and attending regular class group workouts at my regular gym.
- Events/seminars - I regularly attend seminars and shows. Notably most recent LoveBrain masterclass and Online Public Speaking Practice.
- Travelling - My goal is to travel as much of the world as possible via cruise ships.
References
Available upon request.
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