Nadia Hanif
Summary
Over four years of experience in busy customer service environments, with a calm, attentive approach to helping guests and keeping service running smoothly. Known for staying composed under pressure, handling problems quickly, and communicating clearly with people from all backgrounds. Now looking to build on this experience in a role where consistency, care, and strong team support are key.
Overview
4
4
years of professional experience
Work history
Bar and floor associate
J D Wetherspoons
London, England
02.2022 - 02.2025
- Delivered food and drink orders in a fast-paced setting, keeping service flowing smoothly and helping reduce wait times.
- Handled customer complaints calmly and professionally, turning negative experiences into positive outcomes.
- Accurately prepared and served a variety of drinks, keeping up with demand while maintaining consistent quality.
- Processed orders and payments efficiently to keep front-of-house operations running seamlessly.
- Collaborated closely with kitchen and bar teams to ensure well-coordinated service and minimise wait times.
- Kept bar and floor areas clean and well-stocked throughout shifts to support smooth and consistent service.
- Frequently covered extra shifts and supported new colleagues, showing flexibility and a strong sense of commitment.
Crew member
McDonald's
London, England
08.2021 - 11.2021
- Took and prepared customer orders at both the counter and drive-thru, delivering fast and accurate service during peak periods.
- Adapted to multiple roles across the kitchen and front-of-house, helping to maintain consistent team performance.
- Handled payments confidently and processed transactions with speed and accuracy.
- Maintained food safety and hygiene standards in line with company and health authority guidelines.
- Collaborated with kitchen staff to prioritise and prepare orders promptly, reducing average wait times during busy periods.
- Resolved customer complaints and concerns with empathy and quick problem-solving, leading to increased customer satisfaction.
Event Catering Assistant
Innovation Era Recruitment Ltd
London, England
05.2021 - 08.2021
- Helped set up venues for weddings and events in line with client requests, making sure everything was ready on time and looked presentable.
- Stayed adaptable during events, stepping in wherever needed when plans changed or last-minute tasks came up.
- Kept tables, serving areas, and venues tidy throughout the day to create a clean and welcoming atmosphere for guests.
- Worked closely with the team to make sure everything ran smoothly from setup to cleanup.
Education
Access to HE Diploma - Science
Morley College
London 09/2024 - 06/2025
GCSEs -
Mayfield School
London 09/2020 - 06/2021
Skills
- Collaboration & Teamwork
- Strong verbal communication
- Multitasking under pressure
- Time management & Organisation
- Attention to detail
- Fluent in Italian & Bengali
References
References available upon request.
Timeline
Bar and floor associate
J D Wetherspoons
02.2022 - 02.2025
Crew member
McDonald's
08.2021 - 11.2021
Event Catering Assistant
Innovation Era Recruitment Ltd
05.2021 - 08.2021
Access to HE Diploma - Science
Morley College
09/2024 - 06/2025
GCSEs -
Mayfield School
09/2020 - 06/2021
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