Nadia Brown
Fordingbridge,Hampshire
Summary
Upbeat and professional pub duty manager skilled in overseeing hospitality operations. Liaises with internal teams (front and back of house) to support seamless bar and restaurant operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Thrives in guest-centred environments with the aim to create the most memorable experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Duty Manager
The Horse and Groom
Woodgreen, Hampshire
05.2025 - Current
- Managed front-of-house operations to maintain a high level of service.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Handled complaints professionally, leading to improved customer retention rates.
- Sustained operational excellence with adherence to company policies and procedures.
- Ensured customer satisfaction with prompt problem resolution.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Recruited and onboarded new staff to meet performance standards.
- Identified areas of improvement through regular performance assessments of staff members.
Waitress
The Horse and Groom
Woodgreen, Hampshire
06.2023 - 12.2024
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Advanced team efficiency by assisting in training new waitstaff members.
- Utilised professional communication skills to resolve customer complaints.
- Accommodated special event needs, provided customised services for parties.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided top-notch service to customers, improved overall dining experience.
- Managed table settings for enhanced dining experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Yard Groom
Folds Farm Livery Yard
Godshill, Hampshire
01.2023 - 05.2023
- Fed and watered horses according to specific dietary requirements.
- Provided thorough grooming services for high-quality horse appearance.
- Coordinated with farm manager regarding daily tasks and responsibilities.
- Maintained stable cleanliness by regularly mucking out stalls.
- Managed turnouts efficiently, ensuring safe and effective exercise routines for horses.
- Trusted to take full responsibility of another persons animal
- Handled emergency situations calmly, providing immediate first aid to injured animals.
- Maintained tack room organisation, keeping all equipment easily accessible.
Education
A-Levels - Business, Geography, English Literature
The Burgate School and Sixth Form
Fordingbridge 09.2021 - 08.2023
GCSEs -
The Burgate School and Sixth Form
Fordingbridge 06.2019 - 08.2021
Skills
- Multi-tasking
- Customer relations
- Staff rota management
- Service Management
- Hospitality
- Staff leadership
- Strong communication
- Teamwork
- Adaptability
- Strong ability to remain calm under pressure and deliver exceptional service
- High attention to detail
- Sales skills
Affiliations
- Gym, Equestrian, Dance, Baking, reading
Certification
I received my personal alcohol license which enables me to supervise the sale or supply of alcohol and also teach younger members of staff to work on a bar.
I hold a level 2 food hygiene certificate.
I am currently completing my level 3 Food safety course.
Timeline
Duty Manager
The Horse and Groom
05.2025 - Current
Waitress
The Horse and Groom
06.2023 - 12.2024
Yard Groom
Folds Farm Livery Yard
01.2023 - 05.2023
A-Levels - Business, Geography, English Literature
The Burgate School and Sixth Form
09.2021 - 08.2023
GCSEs -
The Burgate School and Sixth Form
06.2019 - 08.2021