Nadezhda Nikova
London
Summary
I am highly motivated and willing to take on new challenges. I believe I have demonstrated my ability to work both independently and as a part of a team, adapting to different situations and embracing new ideas.
My CV reflects my eagerness to learn and my determination to succeed. I am confident that my passion for learning, combined with my skills and experience, make me a strong candidate for any opportunity that comes my way.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Expert Development of a Commercial Network
DZI General Insurance LTD
Plovdiv
06.2022 - 10.2022
- Supported various operating systems and server technologies.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Tracked network and telephony devices for performance and load threshold metering.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Guided and assisted users with technical issues, improving network performance and usability.
- Evaluated network performance to optimise traffic flow, maintain security and improve processes.
- Performed acceptance testing to deliver integration and interoperability of network technologies.
- Maximised network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Documented configurations and maintenance details in technical reports and diagrams.
Waitress
"Noris One"
Plovdiv
06.2019 - 06.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed kitchen staff regarding order and requirements.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Used upselling methods featuring specials to complement dishes.
- Provided menu and offered recommendations to complement dining experience.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
A-Levels - Economics and Informatics
"Atanas Burov"
Bulgaria 09.2017 - 05.2022
Skills
- Extensive beer knowledge
- Food presentation
- Reservation management
- Guest rapport
- Section management
- Multidisciplinary teamwork
- Spirits, wine and food service
- Courteous
- Organised and reliable
- Food and beverage service
- Strong communication
- Spirits knowledge
- Safe serving knowledge
- Quality checking
- Outstanding customer service
- Advanced beverage knowledge
- Table service
- Efficient under pressure
- Table check-ins
- F&B upselling
- Cleaning requirements
- Food hygiene protocol
- Age verification
- Guest needs anticipation
- Menu memorisation
- Problem solving
- High-volume dining
- Enthusiastic communicator
- Food and wine pairing
- Health and Safety awareness
Languages
English
Fluent
Timeline
Expert Development of a Commercial Network
DZI General Insurance LTD
06.2022 - 10.2022
Waitress
"Noris One"
06.2019 - 06.2022
A-Levels - Economics and Informatics
"Atanas Burov"
09.2017 - 05.2022
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