Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Nader Sarhan

London,City of London

Summary

I am a professional in the restaurant industry with a rich background, having worked both as a waiter and a manager, covering various roles in different countries such as Italy, Australia, and England. My career is marked by a passion for providing excellent service to customers, with a particular focus on customer service.

My skill in customer service translates into being able to meet the customer's needs in the right way, ensuring they leave the restaurant with lasting satisfaction and a desire to return. I believe that the key to the success of a good restaurant lies in the ability to provide an exceptional dining experience, welcoming and exceeding customer expectations.

My experience as a manager and waiter has given me a deep understanding of teamwork. I am an extremely helpful individual and capable of working effectively in a group. This flexibility and the ability to adapt to different roles have been acquired through my varied professional journey and exposure to different cultures.

Living in different countries has enriched me with a global perspective in the restaurant industry, providing me with a deeper understanding of customer needs and team dynamics. I am motivated by a strong determination to grow and contribute to success in the restaurant world, and my simplicity and dedication to work are fundamental aspects of my professionalism. I am excited to bring my experience and passion to a new context and contribute to the continued success of your establishment.

Overview

9
9
years of professional experience

Work History

Waiter

Wahaca
, City of London
05.2021 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Waiter

Byron
London, City of London
11.2019 - 05.2021
  • Displayed energy and enthusiasm in fast-paced environment.
  • Increased revenue by upselling and recommending products.
  • Increased customer satisfaction by resolving issues.

Floor manager

Pizza Birra
Sydney , New South Wales
08.2017 - 07.2019
  • Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
  • Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Motivated and led team members to consistently exceed store sales targets.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.

Floor supervisor

Da Mario
Sydney, New South Wales
02.2017 - 08.2017
  • Maintained a positive restaurant atmosphere, employing [Skill] and [Skill] to effectively resolve guest complaints.
  • Developed effective floor plans to provide optimal floor coverage, reducing customer waiting times by [Number] minutes per customer.
  • Consistently exceeded revenue KPIs, enforcing performance standards, policies and procedures across all levels of venue operations, including [Type] and [Type].
  • Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags, [Type] and [Type].
  • Supervised [Number] floor staff to deliver smooth and efficient food service operations to [Number]+ guests daily.

Waiter

Wahaca
London, City of London
12.2015 - 01.2017
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Poker dealer

Aspers Casino
London, City of London
11.2014 - 12.2015
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Inspected [Type] equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.

Education

GCSEs - Criminology and policing

London Metropolitan University
London
09.2023 -

Skills

  • Food and beverage knowledge
  • Food safety understanding
  • Food and beverage service
  • Guest rapport
  • Effective sales techniques
  • Section management
  • Cleaning requirements
  • FOH procedures

Languages

English
Fluent
Italian
Native
Arabic
Fluent
Spanish
Fluent
French
Elementary

Timeline

GCSEs - Criminology and policing

London Metropolitan University
09.2023 -

Waiter

Wahaca
05.2021 - Current

Waiter

Byron
11.2019 - 05.2021

Floor manager

Pizza Birra
08.2017 - 07.2019

Floor supervisor

Da Mario
02.2017 - 08.2017

Waiter

Wahaca
12.2015 - 01.2017

Poker dealer

Aspers Casino
11.2014 - 12.2015
Nader Sarhan