Nadeem Umama
London,UK
Summary
Dynamic professional with expertise in front office operations and guest relations, adept at team leadership and staff development. Proven ability to coordinate multi-departmental efforts, ensuring customer service excellence and effective problem-solving. Skilled in Opera PMS and MS Office Suite, with proficiency in Adobe Creative Tools for visual content creation and internal communications. Demonstrates adaptability and professionalism, leveraging influential negotiation skills to enhance customer orientation. Career goals include advancing event planning initiatives and expanding graphic design capabilities.
Experienced hospitality professional with focus on front-of-house management. Skilled in enhancing guest experiences through exceptional customer service and streamlined operations. Capable of leading and motivating teams to achieve high standards in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work history
Cluster Reception Manager
Thistle Holborn, Clermont Hotel Group
London, UK
03.2024 - 12.2025
- Oversee daily front office operations , ensuring smooth guest service and efficient check-ins/check-outs.
- Lead and train front desk staff, fostering a culture of excellence, accountability, and engagement .
- Active member of the People Council , organising staff activities, themed food days, and creating visual communications.
- Awarded Manager of the Quarter for leadership, initiative, and performance.
Front of House Team Member
Thistle Holborn, Clermont Hotel Group
London
07.2023 - 03.2024
- Delivered outstanding customer service at reception, handling guest requests, bookings, and inquiries.
- Supported senior team members during high-traffic periods and special events.
- Assisted with training new team members and implementing standard procedures.
- Handled guest complaints with professionalism and prompt resolution.
Management Head
Give Life
Sargodha
04.2017 - 10.2020
- Managed operations and logistics for large-scale community events with up to 50 volunteers.
- Oversaw scheduling, team communication, and stakeholder engagement.
- Ensured successful delivery of events by managing budgets and timelines.
- Mentored junior team members, improving coordination and leadership capacity.
Education
MBA - Digital Marketing
University of West of Scotland
LondonB.S. - Information Technology
University of Sargodha
Sargodha, PakistanSkills
- Front Office Operations & Guest Relations
- Team Leadership & Staff Development
- Multi-Department Coordination
- Opera PMS & MS Office Suite (Word, Excel, PowerPoint)
- Customer Service Excellence & Problem Solving
- Event Planning & Staff Engagement Initiatives
- Visual Content Creation & Internal Communications
- Adobe Creative Tools (Photoshop, Illustrator, Premiere Pro)
- Communication & Interpersonal Skills
- Campaign & Poster Design
- Adaptability & Professionalism
- Influential negotiation
- Customer orientation
- Graphic design basics
Languages
English
Urdu
Personal Information
Volunteering in community initiatives, Event planning and team coordination, Exploring hospitality trends and innovations, Personal development and leadership training
Timeline
Cluster Reception Manager
Thistle Holborn, Clermont Hotel Group
03.2024 - 12.2025
Front of House Team Member
Thistle Holborn, Clermont Hotel Group
07.2023 - 03.2024
Management Head
Give Life
04.2017 - 10.2020
B.S. - Information Technology
University of Sargodha
MBA - Digital Marketing
University of West of Scotland