Nadeem Akhtar
Supervisor
Islamabad
Summary
Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 8 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level beaning Supervisor and help Desk manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Have ability to manage team not only electrical and Mechanical but can also mange other trade.
Overview
26
26
years of professional experience
27
27
Certifications
Work History
Mechanical AND Electrical Supervisor
British High Commission
06.2016 - Current
- Monitored manufacturing operations of electrical devices for compliance with safety protocols.
- Supervised and evaluated installation and repair of lights, power, air condition, Gas Appliances and Generator Maintenance in buildings and facilities.
- Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.
- Prepared and analyzed complex reports of general or technical nature.
- Managing Team of 50 Staff including electrician, ac Mechanic, Generator Mechanic, Gas Fitter, Fabricators.
- Planing and estimation of any new project below 50k GBP.
- Supervised, trained and evaluated electrical and mechanical engineering staff.
- Analyzed complex technical problems, determined solutions and made sound decisions.
- Mentored junior engineers and new hires in job-specific tasks and application of electrical and Mechanical processes.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Inspected equipment and tools used for safe operation.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Directed projects according to schedule and quality demands.
- Communicated with stakeholders on job milestones.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Supported construction and extraction workers to facilitate timely completion of projects.
Help Desk Manager
British High Commission
03.2012 - 06.2016
- Implemented an efficient escalation process that ensured complex issues were addressed by appropriate subject matter experts in a timely manner.
- Streamlined help desk operations for increased efficiency and faster response times.
- Served as the primary point of contact for executive-level support requests, ensuring prompt and professional resolution of high-priority concerns.
- Improved customer satisfaction by efficiently resolving technical issues and providing prompt support.
- Reduced downtime by implementing proactive maintenance schedules and system monitoring tools.
- Established effective communication channels between the help desk team and other departments for seamless collaboration.
- Compiled and accurately entered data for each customer encounter to record in system.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Managed high levels of call flow and responded to Diplomatic Staff on technical support needs.
- Assisted with updating technical support best practices for use by team.
Preventive and Day to Day Maintenance Co-ordinator
British High Commission
03.2003 - 01.2012
- Analyzed equipment performance data to identify trends and develop targeted maintenance plans accordingly.
- Collaborated with engineers on equipment installations and upgrades, minimizing downtime during transitions.
- Promoted a culture of teamwork and collaboration within the maintenance department, leading to increased employee morale and overall job satisfaction.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Reduced maintenance costs through thorough analysis of repair needs and prioritization of tasks.
- Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
- Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
- Implemented energy-saving measures throughout the facility, resulting in reduced operating costs and increased sustainability efforts.
- Conducted regular performance reviews for maintenance staff, fostering continuous professional development among team members.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Developed maintenance reports to assess program success and inform operational decisions.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Contributed to development, implementation, and execution of maintenance programs.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
General Project Supervisor
AQL Australian Constriction Company
05.2003 - 10.2003
- Ensured timely completion of projects with thorough planning and proactive risk management strategies.
- Achieved project success by effectively managing resources, and timelines.
- Developed strong relationships with clients by maintaining open lines of communication and providing consistent progress updates.
- Improved communication among team members by implementing collaboration tools and regular meetings.
- Fostered a positive work environment by promoting teamwork and collaboration among team members.
- Coordinated cross-functional teams to maintain alignment on project goals and deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project progress, and technical problems.
Store Assistant
British High Commission
05.2000 - 10.2003
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Streamlined store processes by identifying areas for improvement and proposing solutions to enhance productivity.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Site Chargehand
British High Commission
06.1998 - 08.2000
- Get Daily Attendance for all project Labour and Distribute labour as advice senior Supervisor.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
SSC Board Rawalpindi
Rawalpindi 04.2001 -
Skills
Electrical Installation Supervision and Management
undefinedCertification
Customer Care Skills
Timeline
Operation and Inspection of Medium Voltage Panel and Transformers
12-2023
Job Safety Analysis and PPES SGS
10-2021
Chemical Handling SGS
10-2021
Electrical and Welding Safety SGS
10-2021
Risk Management SGS
10-2021
Gas Safety and Inspection Awareness rules and regulation UKess
03-2018
Certified Generator Maintenance FG Wilson by Power Electrics Generators UK
12-2017
Performance Management For Line Managers
11-2017
First Aid with CPR and AED
02-2017
Train The Trainer Skills Instruction
09-2016
Asbestos Awareness
07-2016
Legionella Awareness
07-2016
Mechanical AND Electrical Supervisor
British High Commission
06.2016 - Current
Confined Space Management
06-2016
Working At Hight Programme and Gained
06-2016
Health and Safety Essentials
06-2016
Manual Handling
06-2016
Electrical Safety
06-2016
Setting Challenging Objectives
05-2016
Certified MS Excel Intermediate 2 days
11-2014
Help Desk Manager
British High Commission
03.2012 - 06.2016
First Aid
04-2007
Time Management
08-2006
Fire Safety Procedure
10-2005
Air Conditioning Maintenance
09-2005
Customer Care Skills
07-2005
Effective Writting
07-2005
Communications English Certificate
02-2005
Telephone Manner
01-2005
General Project Supervisor
AQL Australian Constriction Company
05.2003 - 10.2003
Preventive and Day to Day Maintenance Co-ordinator
British High Commission
03.2003 - 01.2012
High School Diploma -
SSC Board Rawalpindi
04.2001 -
Store Assistant
British High Commission
05.2000 - 10.2003
Site Chargehand
British High Commission
06.1998 - 08.2000
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