Nada Chaudhry
London
Summary
Expert in reception and office management with a strong track record in administrative efficiency and proactive organization. Proven ability to implement health and safety protocols while managing vendor and facilities operations. Skilled in client relations, event coordination, and delivering outstanding customer service under pressure. Committed to enhancing workplace environments through effective communication and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Personal assistant / Lead patient Coordinator/Head receptionist
Elleven Dental Private Clinic, Harley Street
City of Westminster, City of London
01.2021 - 07.2024
- Optimised complex daily calendars for 18 clinicians, managing over 300 patient visits monthly.
- Delivered VIP service to high-profile guests with exceptional professionalism.
- Coordinated staff scheduling and errands to enhance operational efficiency.
- Maintained well-presented environment under pressure to ensure guest comfort.
- Handled purchasing tasks for office supplies, optimising resource utilisation.
- Facilitated training sessions for new hires, improving onboarding experience.
- Provided excellent customer service, boosting patient satisfaction and trust.
- Accurately processed cash transactions, reinforcing trust in financial dealings.
Front Desk Receptionist
Westminster House Dental Practice
Westminster, London
01.2019 - 01.2021
- Facilitated Front-of-house care during COVID pandemic, ensuring cleanliness and order.
- Managed over 50 customer calls per day.
- Oversaw guest inquiries and bookings while ensuring clean and hygienic reception areas. Supported families with appointment logistics, delivering compassionate service.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Oversaw office supply orders and replenished stock for staff use.
- Maintained reception area stock of important forms and brochures.
House Manager / Personal Assistant
Private household – Jeddah, Saudi Arabia
Jeddah
02.2013 - 11.2017
- Oversaw daily housekeeping and deep cleaning for large villa, ensuring exceptional standards.
- Managed day-to-day household operations, supervising team of housekeepers and gardeners.
- Coordinated maintenance and repairs to maintain properties in excellent condition.
- Administered daily operations across 4 residential properties for seamless functionality.
- Facilitated international relocations, managing unpacking and organisation prior to arrivals.
- Coordinated dry cleaning services and errands, optimising household inventory management.
- Took responsibility for ordering provisions and coordinating household supplies for efficient functioning.
- Upheld high level of discretion and professionalism throughout household management.
Education
A Levels & GCSEs -
Stratford House School
London 09/1986 - 09/1993
Skills
- Reception and office management
- Event coordination
- Communication proficiency
- Resilience under pressure
- Time management
- Customer service excellence
- Team leadership skills
- Attention to detail
- Conflict resolution strategies
Certification
- EduCare Child Protection Course EduCare
- Paediatric First Aid
- CPR Advanced Certificate
- Enhanced DBS
LANGUAGES
English (Fluent)
Urdu (Fluent)
Punjabi (Fluent)
Timeline
Personal assistant / Lead patient Coordinator/Head receptionist
Elleven Dental Private Clinic, Harley Street
01.2021 - 07.2024
Front Desk Receptionist
Westminster House Dental Practice
01.2019 - 01.2021
House Manager / Personal Assistant
Private household – Jeddah, Saudi Arabia
02.2013 - 11.2017
A Levels & GCSEs -
Stratford House School
09/1986 - 09/1993