Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nada Ali

Learning Specialist
Cairo

Summary

Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics ,Enthusiastic personality with a hands-on, creative style. Ready to apply 3 years' experience to a challenging long-term position.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language

Work History

Learning Assistant

Amazon.eg
cairo
10.2023 - Current
  • • Built and maintained professional relationships with vendors and suppliers.
  • • Trained and mentored 400 new personnel hired to fulfill various roles.
  • • Established and maintained quality control standards.
  • • Worked with vendors to customize course ware to accommodate business needs.
  • • Developed and implemented successful on boarding program.
  • • Developed job-specific competencies and performance standards.
  • • Provided coaching and mentoring to employees.
  • •Act as supervisor and peer trainer with new hires
  • • Work in partnership with area managers to improve New hires performance.
  • • deliver training programs for employees across Site.
  • • Tracking new hires Quality.

Quality Warrior

Amazon.eg
Cario
04.2023 - 10.2023
  • Ensuring that highest standard of quality is being implemented
  • Provide coaching by 99% and supervision to Associates.
  • Diving deep and having seek to understand conversations with associates resulting in identifying 91% of causes of defects and escalating 95% of issues faced which causes rapid solutions to day to day problems.
  • Watching for all associates defects and coach Top offenders
  • Prepare daily End of shift and bridges
  • Effectively using ATLAS and excel by 94%.
  • Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints
  • Developed checklists to coordinate inspections with departmental managers

Inbound Problem Solver

Amazon.eg
Cairo
01.2023 - 04.2023
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan by 92%.

• Resolving any challenges encountered by the Associates•

• Effectively utilizing appropriate tools like” Move, Edit, Sideline by 93%

• Ensuring the organization and accessibility of my assigned work

area for efficient stowing by the Associates.

  • Examined options and understood trade-offs to develop fallback plan
  • Employed various tools and equipment to find solutions to difficult or complex issues
  • Searched for opportunities to improve or incorporate ways to serve, create and operate
  • Defined problem to identify, prioritize and select alternatives
  • Relished innovation to push team for innovative solutions to get best result
  • Supported and developed processes and systems to facilitate quick responses to customers
  • Leveraged technology to troubleshoot and track issues efficiently
  • Used logic and imagination to analyze situations and develop intelligent solutions
  • Looked outside known experience to find solutions and produce results
  • Defined problems to make decisions and moved forward to support quick resolution
  • Networked to gather outside expertise to solve issues

  • Improved business process support and optimization through continuously improved tool set
  • Evaluated potential costs, required resources and potential barriers to successfully implement solutions
  • Utilized problem-solving skills to reduce or eliminate company expenses
  • Instituted sequence of actions to drive gratifications and progress
  • Analyzed and understood situation to develop action plan

Ambassador Stow

Amazon.eg
Cairo
12.2022 - 02.2023
  • Assisted team with operational policies and procedures to drive services.
  • Increased revenues by 90% and supported business goals by developing public relations strategies and campaigns.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.

• On-boarding Support: Serve as I providing them with information,

resources, and guidance throughout the on-boarding process. Answer

questions, address concerns, and ensure new employees have a clear

understanding of company policies, procedures, and expectations.

• Explain the details of the task and what’s the defects and how to avoid

them

• Give feedback & coaching to new hires

• Reporting to the direct managers & L&D about the New hires performance and

identify areas for improvement throw 10 hours of working .

Education

Civil Engineering - Civil Engineering

Faculty of Engineering
Zagazig University
06.2018 - 08.2022

Skills

Group and individual instruction

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Certification

English Course

Timeline

Learning Assistant

Amazon.eg
10.2023 - Current

Quality Warrior

Amazon.eg
04.2023 - 10.2023

Inbound Problem Solver

Amazon.eg
01.2023 - 04.2023

Ambassador Stow

Amazon.eg
12.2022 - 02.2023

Civil Engineering - Civil Engineering

Faculty of Engineering
06.2018 - 08.2022
Nada AliLearning Specialist