Nada Abdullahi
London
Summary
Results-driven professional with extensive experience delivering exceptional client service and seamless administrative support. Excel at managing complex schedules, handling high-volume enquiries, and maintaining meticulous records while thriving under pressure. Seeking to leverage my proactive approach and strong organisational capabilities to contribute to a dynamic, growth focused environment where attention to detail and outstanding service delivery are paramount.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work history
Complex support worker
SC Galaxy Care
London
01.2022 - 11.2025
- Cultivated trusted client relationships and collaborated with diverse stakeholders by delivering timely updates and maintaining open lines of communication.
- Handled telephone and email enquiries with prompt, courteous responses
- Scheduled and coordinated appointments for multiple clients across complex calendars, adapting to urgent requirements. Maintained comprehensive digital records using multiple online systems, demonstrating strong IT skills and data handling while ensuring GDPR compliance.
- Mentored new staff through shadowing sessions and procedure demonstration.
- Managed inventory control and procurement of supplies ensuring adequate stock levels.
Clinical placement
Lewisham and Greenwich NHS Trust
London
09.2020 - 02.2025
- Executed time-sensitive administrative tasks in high-pressure environments, applying analytical thinking to prioritise competing demands and meet critical deadlines while maintaining professional standards.
- Produced detailed written reports and maintained meticulous documentation across multiple electronic systems. Conducted routine quality checks and audits, ensuring compliance with standards and flagging discrepancies for immediate action.
Education
Registered Adult Nurse -
Nursing and Midwifery Council (NMC)
BSc (Hons) - Adult Nursing
Kingston University
Skills
- Strong interpersonal and written communication skills with collaborative approach to teamwork
- Proven ability to multitask, prioritise and manage time in fast-paced environments
- Proficient in IT skills including Word, Excel and Outlook
- Excellent attention to detail in data entry and document management
- Positive approach with drive to master new systems and processes
- Adaptable and eager to learn with strong customer focus
References
Available upon request.
Timeline
Complex support worker
SC Galaxy Care
01.2022 - 11.2025
Clinical placement
Lewisham and Greenwich NHS Trust
09.2020 - 02.2025
BSc (Hons) - Adult Nursing
Kingston University
Registered Adult Nurse -
Nursing and Midwifery Council (NMC)