Nabilah Begum
Barningham,Birmingham
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable experiences and contribute positively to team.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Waitress/Sales advisor
muki
Birmingham, west midlands
05.2023 - 09.2024
- Ensured smooth restaurant operation by effectively managing reservations system.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Assisted in stock taking for accurate inventory management.
- Worked extended hours during holiday season managing high customer footfall.
Receptionist/Admin worker
yasmin
Birmingham, west midlands
05.2024 - 08.2024
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Upheld confidentiality with sensitive information handling procedures.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
- Delivered front of house duties with warm and professional manner.
Education
Certificate of Higher Education - health and social care
Solihull College and University Centre
Solihull 09.2023 - 07.2024
Certificate of Higher Education - childcare
Solihull College and University Centre
Solihull 09.2024 - 07.2025
Skills
- I am very Calm when under pressure
- I have good time management skill
- I can also communicate with members of staff and public
- I am good with digital skills and assistant
- I am a active listener when understanding others
- Also, good at adapting to new setting and environment
- I am good at learning and adapting to new things
Timeline
Certificate of Higher Education - childcare
Solihull College and University Centre
09.2024 - 07.2025
Receptionist/Admin worker
yasmin
05.2024 - 08.2024
Certificate of Higher Education - health and social care
Solihull College and University Centre
09.2023 - 07.2024
Waitress/Sales advisor
muki
05.2023 - 09.2024