Nabila Akter Promi
London
Summary
Product development assistant specialising in end-to-end product development. Conducts comprehensive market research to uncover customer needs and identify growth opportunities. Refines recipes and manages prototype testing to improve product quality and drive innovation. Delivers exceptional customer service through effective communication and prompt issue resolution.
Overview
6
6
years of professional experience
Work History
Product Development Assistant
PLANTHOOD
12.2025 - Current
- Assisted with end-to-end product development, ensuring alignment between ideation and requirements gathering.
- Prepared and oversaw testing of product prototypes and samples, ensuring they met quality and market standards.
- Refined recipes by balancing ingredients, flavours, textures, and cooking techniques to enhance product quality.
- Conducted market and competitor research to identify opportunities and customer needs.
Online Customer Assistant
Daraz
01.2023 - 11.2025
- Resolved customer queries and concerns promptly, enhancing overall customer satisfaction.
- Answered incoming calls, providing clear policy and pricing information to assist customers effectively.
- Processed customer transactions swiftly, ensuring confidentiality and compliance with data protection regulations.
Sales Assistant
Aarong
02.2021 - 12.2022
- Guided customers in product selection through tailored advice based on individual needs.
- Responded to customer enquiries promptly, providing accurate information about products and services.
- Maintained visual merchandising standards to ensure neat, clean, and organised shelves.
Education
Certificate of Higher Education - Level 2 & 3 Training in Customer Service with Communication Skills & Conflict Management
Royal Open College
01-2026
Skills
- Data protection and team collaboration
- Market research
- Product testing
- Recipe refinement
- Data protection and team collaboration
- Customer service
- Customer service and client engagement
- Stakeholder communication
- Data protection and team collaboration
Timeline
Product Development Assistant
PLANTHOOD
12.2025 - Current
Online Customer Assistant
Daraz
01.2023 - 11.2025
Sales Assistant
Aarong
02.2021 - 12.2022
Certificate of Higher Education - Level 2 & 3 Training in Customer Service with Communication Skills & Conflict Management
Royal Open College