Nabila Phillips
Honiton,Devon
Summary
Enthusiastic bilingual exporter with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Experienced Exporter with over 15 years in foodstuffs industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
35
35
years of professional experience
Work History
Quality Evaluation Analyst
BPA QUALITY
01.2013 - 01.2024
- Capitalising on fluency in French, Arabic, and English, I joined dynamic organisation specialising in delivering outstanding customer service. In this role, effectively engaged with international businesses, meticulously following predefined scenarios and adhering to extensive set of criteria outlined by diverse clients.
- Conducting thorough analysis and assessment of content within telephone conversations and written communications exchanged between customers and Client Contact Centres.
- Offered constructive feedback to clients regarding compliance of their advisors with established policies and procedures.
- Effectively managing concurrent projects, providing coaching and guidance to colleagues and new hires, staying adaptable and informed about scoring changes, and actively contributing to team's success in meeting targets within established deadlines.
Sailed to the UK
Settling and Residency
01.2012 - 01.2013
- Successfully established residence obtaining British citizenship, completing process of settling in UK.
Crew member
FESTIVA SAILING VACATIONS
01.2007 - 01.2012
- Served as a crew member alongside my husband the captain, chartering 44/50 foot sailing catamaran throughout the Caribbean
- During this venture, successfully secured the highest package membership, valued at US$55,000, for multiple guests
- My responsibilities encompassed a multifaceted role, including: Chef, 1st Mate, and Hostess
- These responsibilities required a high level of organizational skills, culinary expertise, and the ability to handle various aspects of yacht operations, contributing to the overall success of our chartering endeavours.
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared food and beverages within target timeframes.
- Addressed questions, concerns and complaints of customers.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Checked completed orders for accuracy, quality and presentation.
Sailor
SAILED ACROSS THE ATLANTIC FROM MEDITERRANEAN
01.2005 - 01.2007
- My husband and I made the strategic decision to depart from South Africa, opting to liquidate our assets and acquire a catamaran in Greece with the intention of establishing a charter company in the Caribbean
- This pivotal move was driven by a carefully considered business plan and a desire to embark on a new venture in the tourism industry.
Owner/Manager
GREYSTONE TRADING CC T/A THE AFRICAN CONNECTION
01.2001 - 01.2005
- Established, managed an independent export business dedicated to shipping fresh fruit from South Africa to West Africa
- Additionally, served as a consultant for various other export companies, overseeing a spectrum of responsibilities including marketing, quoting, coordination, and banking operations
- The business achieved a monthly turnover of approximately £350,000, indicative of its robust operational success
- These multifaceted duties required a comprehensive understanding of the export industry, adept communication skills, and a meticulous approach to financial and logistical intricacies.
Marketing Manager
FRUITAIR EXPORT CC
01.1989 - 01.2001
- Established FruitAir Export, specializing in marketing South African foodstuffs and executing regular shipments to supermarkets, wholesalers, and catering companies in East and West Africa, the Middle East, and the UK
- Responsibilities included airfreight management, operational efficiency, logistics coordination, and seafreight processing
- This role demanded a combination of logistical acumen, negotiation skills, and effective team management, contributing to the successful establishment and operation of FruitAir Export.
Education
Bilingual French-English Executive Secretary - Linguistic
International House - The London School Of English
Casablanca 01.1987 - 01/1985
Diploma in Administration, Economy, and Social Studies - Administration
Universities Rouen/Caen, France
Normandie 01.1985 - 01/1983
Matriculation - Biology
Lycee Lalla Aicha (High School)
Rabat 01.1982 -
Proficiency Certificate From Cambridge University - Linguistic
Student in London
London 01.1989 - 01/1987
Skills
- Multilingual
- Problem-solving
- Pricing
- Data entry
- Communication skills
- Freight management
- Supply chain coordination
- Forwarding methods and procedures
- DataFreight
- Perishable food exports and imports
- Customer-focused
- Supplier relations
Languages
ENGLISH (fluent)
FRENCH (fluent)
ARABIC (fluent)
Personal Information
- Nationality: BRITISH
Custom
My professional background encompasses diverse sectors and international experiences, with a consistent focus on customer relations and a dedication to the timely delivery of perishable goods along with requisite documentation. Whether working independently or collaboratively within a team, I am committed to continuous learning, striving to acquire relevant skills for each role and advancing professionally to contribute optimally to new employment opportunities.
In addition to my practical experience, I have undertaken comprehensive training sessions that have significantly enhanced my understanding of contemporary issues:
- Security Compliance Training & Cyber Security Training (KnowB4/Inside Trader)
- Workplace Bullying and Harassment Awareness - Full Length (RISE training 03/31/2023)
- Equality, Diversity and Inclusion - Full Length (RISE training 10/26/2023)
- GDPR Training (General Data Protection Regulation)
- Code of Conduct
- Data Protection
- Privacy and Information
- Insider Trading Understanding the Risks
- The ABCs of Anti-Bribery & Anti-Corruption (Nov 23)
These training sessions have equipped me with valuable insights and knowledge, ensuring that I am well-versed in critical aspects of security, workplace dynamics, diversity, data protection, and ethical business practices. I am eager to apply this enhanced skill set and knowledge base to contribute effectively in any future professional endeavours.
I am also proud of my achievement awarded on August 2024 of the following qualification:
- TQUK Level 2 Certificate in Counselling Skills (RQF)
Timeline
Quality Evaluation Analyst
BPA QUALITY
01.2013 - 01.2024
Sailed to the UK
Settling and Residency
01.2012 - 01.2013
Crew member
FESTIVA SAILING VACATIONS
01.2007 - 01.2012
Sailor
SAILED ACROSS THE ATLANTIC FROM MEDITERRANEAN
01.2005 - 01.2007
Owner/Manager
GREYSTONE TRADING CC T/A THE AFRICAN CONNECTION
01.2001 - 01.2005
Marketing Manager
FRUITAIR EXPORT CC
01.1989 - 01.2001
Proficiency Certificate From Cambridge University - Linguistic
Student in London
01.1989 - 01/1987
Bilingual French-English Executive Secretary - Linguistic
International House - The London School Of English
01.1987 - 01/1985
Diploma in Administration, Economy, and Social Studies - Administration
Universities Rouen/Caen, France
01.1985 - 01/1983
Matriculation - Biology
Lycee Lalla Aicha (High School)
01.1982 -
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