Nabeela Siddiqui
Birmingham,UK
Summary
Master’s graduate in International Business with several years of experience in sales and customer service, along with MBA and Business Analytics certifications. Proficient in financial analysis, market research, and decision-making. Experienced in improving SaaS KPIs such as customer retention, conversion rate, and revenue growth. Background in sales and marketing with a proactive, collaborative approach to problem-solving. Eligible to work in the UK.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work history
Energy Advisor
Emrald Green solution
Birmingham, West midlands
09.2025 - Current
- Consulted with 70 plus homeowners to access their energy needs and provided tailored solar solutions that aligned with their long term saving goals.
- Generated and qualified with an average 20 new leads per month maintaining accurate and up-to-date records in the CRM to streamline follow-ups and improve conversion.
- Educated clients on the benefits and installation process of solar energy while collaborating with the team to enhance client acquisition strategies and satisfaction.
Customer Relations Associate
Gadget solutions
London
11.2023 - 04.2024
- Delivered excellent customer service by advising clients on product features and accessories, supporting daily sales exceeding £1,000 in a fast-paced retail environment.
- Built strong customer relationships through effective communication, helping customers make informed purchase decisions and enhancing overall satisfaction.
- Collaborated with team members to meet sales targets and resolve customer queries, contributing to a smooth and efficient store operation, demonstrating both curiosity for continuous improvement and self-motivation to achieve team goals.
Sales Executive - Mahindra Vehicles (Inbound & Outbound Calls)
Hansa Direct
Mumbai
10.2020 - 02.2021
- Resolved around 150 customer inquiries daily with professionalism, handling inbound and outbound calls as well as cold calling, using a consistent tone aligned with marketing communications to enhance satisfaction and support business goals.
- Handled inbound and outbound calls, including cold outreach, to generate leads and support business growth. Increased monthly sales by 10% through targeted customer engagement.
- Memorized 10+ vehicle models of Mahindra, and provided tailored explanations based on each customer’s needs and preferences. Addressed questions clearly and confidently, helping customers feel valued and supported throughout their buying journey.
Education
MSc International Business - (Global Business, International Strategy, Investment Management)
Brunel University London
UK 09.2023 - 09.2024
B.Com - (Accountancy, Financial Management, Business Economics)
Mumbai University
IndiaSkills
- Communication Skills (Relationship Builder)
- Organizational skills
- Customer Engagement & Relationship Building
- CRM (Hubspot & Salesforce)
- Resilient
PROJECTS
Dissertation: Foreign Direct Investment in Developing Economies Analyzed FDI trends and their effects on GDP growth, employment rates, and technology transfer in developing nations. Conducted 5+ case studies to identify successful FDI strategies and challenges. Developed policy recommendations to enhance FDI inflows, supported by empirical evidence and in-depth analysis.
Timeline
Energy Advisor
Emrald Green solution
09.2025 - Current
Customer Relations Associate
Gadget solutions
11.2023 - 04.2024
MSc International Business - (Global Business, International Strategy, Investment Management)
Brunel University London
09.2023 - 09.2024
Sales Executive - Mahindra Vehicles (Inbound & Outbound Calls)
Hansa Direct
10.2020 - 02.2021
B.Com - (Accountancy, Financial Management, Business Economics)
Mumbai University