NABEEL BASHEER
Feltham,LND
Summary
Project Management Graduate | Product Owner | Business Analyst
Bringing over 8 years of expertise in Agile Project Management, I specialize in Requirements Gathering, Product Backlog Management, Customer Service Operations, Case Management, Retention-Expectation Management, Stakeholder Management, and Customer Success Metrics. Complemented by a range of technical skills in Software Engineering, Made significant contributions to digital transformation within the financial services, e-commerce and healthcare sectors. Recently completed master’s in project management in September 2023.
Accomplishments:
ᴥ Successfully delivered multiple projects within schedule and budget, increasing profits in every assigned project.
ᴥ Managed concurrent projects, vendors, and stakeholders effectively.
ᴥ Strategically planned, prioritized, and managed the IT product backlogs.
ᴥCollaborated with cross-functional teams to drive product innovation, which led to significant investments in platform products.
ᴥProven track record in driving digital transformation through effective support of change and project management initiatives, including scaling up of teams and development framework integration.
ᴥ Proficient in SDLC, Agile methodology, Scrum, and Kanban Frameworks.
ᴥ Knowledgeable in Wholesale Banking, Loan Life Cycle, Underwriting, Retail Payments, e-commerce, and Healthcare platforms.
ᴥ Utilized data and analytics to monitor performance metrics (customer acquisition, retention, sales, engagement).
ᴥ Analyzed customer feedback and market research to inform product decisions.
ᴥ Support Product and Management teams in feeding inputs and presentations for CEO Townhalls and Stakeholder and Board Meetings
ᴥ Enthusiastic about learning new technologies (Blockchain, AI, RPA) and active contributor of training materials to common knowledge repository.
Communications and Stakeholder Engagement:
ᴥ Proven stakeholder management with a natural and proactive communication approach in soliciting feedback and skillfully resolving conflicts.
ᴥ Take Ownership in initiating client calls, for in-depth research on requirements and solutions.
ᴥ Proactively managed project expectations by effectively communicating scope changes, aligning stakeholder timelines and milestones, addressing potential risks, and providing regular progress updates.
ᴥ Created visually appealing flowcharts, wireframes, and diagrams for enhanced project planning and negotiating to align expectations. Results-Oriented Achievements:
ᴥ Led Cross-Functional teams in Launching B2B and B2C solutions in the SAAS Platform as part of the Lending Digital Transformation Mission in 2021.
ᴥ Championed innovation and led to the release of multiple product ideas.
ᴥ Proactively collaborated with technical teams to clear clarifications, reducing project blocks, and boosting productivity above 80%.
ᴥ Key role in enhancing team efficiency by reinforcing Sprint Goals and Vision, resulting in a >50% improvement in project efficiency.
Innovations
ᴥ Introduction of Process Automation in Loan Origination reducing manual entry.
ᴥ Introduction of AI in Commercial Lending Underwriting- Smart Credit Analyst. Financial Risk/Opportunity Assessment Using Machine Learning of Climate Disaster Data.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analyst/Product - Sales Consultant
Crosspay
08.2022 - Current
Platform and Products: International Payments, Foreign Exchange
- Leveraged more than one year of experience in product requirement design and product sales in payment processing
- Implemented As-Is and To-Be Process modeling for FX Platform Requirement
- Identified gaps, documented User-led product requirements, and designed wireframes for FX payment platform development
- Collected valuable customer feedback, contributing to product improvements and driving documentation of business requirements
- Support PMO, including assistance with reporting and preparation of project initiation/closure documents
- Provided first-line customer support, resolving transaction-related issues with minimum of 30 incoming calls, emails and face-to-face conversations per day.
- Gathered and defined user requirements for system updates
- Trained customers on Onboarding of Crosspay app and collected feedback
- Conducted process, aftercare calls with customers, resolving issues
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Generated business intelligence reports to inform strategic decision-making.
Product Owner/Business Analyst
Finastra
09.2015 - 11.2021
.Platform and Products: Commercial and Total Lending - Fusion CreditQuest,
FusionLaserPro.
- Handled International FinTech products for 6+ years, with management experience in stakeholder, retention, expectation, customer success, product backlog, prioritization, requirement gathering, and documentation.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Owns solution for Customer escalations through ServiceNow system
- Utilized JIRA and PowerBI metrics for data-driven insights
- Led sprint planning sessions and oversaw backlog refinement through JIRA
- Conducted business analysis, product demos, and sales presentations
- Led cross-functional teams in Kanban, Scrum, and SAFe frameworks
- Conducted As-Is and To-Be process modeling, as well as gap analysis, to enhance customer journeys.
- Experienced in Requirement Elicitation and BRD preparations
- Designed Technical Requirements, Data Mapping, and Documentation
- Developed various product roadmaps and led cross-functional teams of 12
- Created Wireframes and UML diagrams using MS Visio and Miro
- Led cross-functional innovations in Payments and Lending using AI/ML, RPA
- Coordinated SAFe PI Planning for synchronized Agile team delivery
- Utilized Microsoft and Azure tools to monitor and report on product metrics
- Integrated Postman API scripts into CI/CD pipeline
- Retest defects and participate in Regression Testing during product releases
- Mentored and trained new team members for cross-functional collaboration
- Provide opportunities for continuous learning and professional development.
Software Engineer
Livares Technologies
02.2009 - 02.2012
Platform and Products: E-commerce Portal, Healthcare Portal, Education Portal
- E-commerce web development using PHP in Magento, WordPress, and Joomla
- Execute 90%+ QA tests (Functional, Regression, Exploratory) in e-commerce and healthcare platforms
- Collaborate with customers to prepare Requirements documents
- Test Software Requirements document with web deliverables in each quarter
- Support in the documentation of Project Initiation, Closure and Reporting.
Education
Master of Science - Project Management
University of Northampton
Northampton, NTH09.2023
Master of Engineering - Computer Science Engineering
Anna University
Chennai, India06.2014
Computer Science Engineering
University of Kerala
Trivandrum, India06.2011
Skills
Professional Skills
- Agile Product Management
- Requirements Gathering &Design
- Diagramming (UML, BPMN, Story Boards, Sequence Diagram)
- Stakeholder Management
- Product Backlog Management
- Prioritization
- Userstory Design and Dependency Mapping
- Sprint Planning
- Backlog Grooming
- Agile Metrics Analysis
- Retention & Expectation Management
- Project Initiation Documentation
- Release Document Design
- Product Innovation
- User Acceptance Test
- Customer Success
- Business Analysis
- Customer Needs Assessment
- KPI Tracking
Technical Skills
- Javascript
- HTML
- API Testing
- Test Planning
- Test Execution
- Defect Management
- SQL Querying
- XML
- CSS
Relevant Tools Experience
- JIRA
- Microsoft Azure
- Salesforce
- GitHub
- MS Visio
- Balsamiq
- LucidChart
- Microsoft Teams
- Microsoft Dynamics 365
- Microsoft Office (Word, Excel, PPT)
- PowerBI
- Visual Studio Code
- MySQL Server
- Slack
- OneDrive
- ServiceNow
- Google Suite
- GitHub
- Miro
Certification
AWARDS
SAFe Certified Product Owner
Agile Scrum Master Certified
ISTQB Software Tester Certified
Lean Six Sigma Green Belt Cert.
Prince 2 Project Completion.
GenerativeAI for PM cert. PMI
Best Innovator Award 2020.
Best Performer in 2020,2021.
Interests
CREATIVE ABILITIES
, Lead College, Club and Company level
Cricket teams to Championships.
Organized Company level cultural
activities.
Member of college and company level
Drama-Dance teams.
Timeline
Business Analyst/Product - Sales Consultant
Crosspay
08.2022 - Current
Product Owner/Business Analyst
Finastra
09.2015 - 11.2021
Software Engineer
Livares Technologies
02.2009 - 02.2012
Master of Science - Project Management
University of Northampton
Master of Engineering - Computer Science Engineering
Anna University
Computer Science Engineering
University of Kerala