Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

NABEEL ANWAR

Dundee,United Kingdom

Summary

To seek further challenges where a diverse working background will be utilized and expertise will be enhanced.

Previous JOB RESPONSIBILITIES: Visit agents and discuss with them about their problem and solutions. And also for generating more and more business. To make new initiatives to develop the business. Visit to airlines, GSA's to build good relationship with them so that we can act like a bridge between airlines and agents. To solve any technical issues and troubleshooting. To Grow more business and to defend and recover its market share. To arrange different recreations programs for our user so that they feel good while working with us. To give customer support for agents. Look after 10 cities Faisalabad, Pakistan. Tenacious Sales Officer with experience in sales and commercial management, planning and delivery. Identifies business improvement and revenue opportunities to achieve growth objectives. Leads by example to engage and motivate high-achieving teams.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work history

Sales Officer

SABRE TRAVEL NETWORK PAKISTAN (Pvt.) Ltd, Abacus Distribution Systems Pak. (Pvt
Faisalabad, Pakistan
05.2013 - 09.2023
  • Worked closely with procurement teams to reduce lead times and increase customer satisfaction.
  • Complete knowledge of GDS Sabre Red 360 Reservation and Ticketing, Pricing, Hotel bookings.
  • Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
  • Supported external sales teams with increasing sales through targeted lead generation.
  • Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
  • Observed performance of hardware and software to maintain functionality and reliability.
  • Scheduled upgrades and configuration to align management information systems.
  • Reset passwords of customers to provide data protection.
  • Installed new software for users and monitored version and patch update requirements.
  • Won new business opportunities whilst retaining existing customers for increased revenue.
  • Performed sales visits to take strategic action on new business leads.
  • Helped to fuel performance increase by developing achievable KPI targets.
  • Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
  • Tracked sales and order information by navigating internal computer system.
  • Served as key point of contact for existing markets using (Customer Support) knowledge to manage queries.
  • Analyzed consumer trends using influence to influence expansion activities and meet current market demand.
  • Confidently demonstrated and presented new products to prospective customers, handling objections effectively to close sales.
  • Identified new leads through data mining and telesales to meet set targets.
  • Reviewed sales activities and identified root causes of under-performance to drive measurable improvements.

Manager Sales, Tickets

TRAVELOCITY, IATA Travel
Faisalabad, Pakistan
11.2003 - 04.2013


  • Collected customer and market feedback and reported information to company leadership.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Generated company growth through market expansion and sales.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Represented brand to domestic and international guests with exemplary presentation skills.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Expertly identified potential selling opportunities within booking process, including car hire and insurance.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Communicated reservation confirmations to guests via post and email.
  • Negotiated corporate reservation rates to meet client budget requirements.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Processed payments and online bookings with zero error.
  • Upsold guest experiences to maximise average booking value.
  • Identified and engaged prospective business clients to increase corporate bookings.

Airline Reservation &Ticketing

NEW PRIME INT'L AIR TRAVEL (PSA) PIA
Faisalabad , Pakistan
11.2000 - 09.2003


  • Offered exceptional customer service with strong product knowledge.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Processed payments and online bookings with zero error.
  • Represented brand to domestic and international guests with exemplary presentation skills.
  • Identified and engaged prospective business clients to increase corporate bookings.

Education

I.Com - Commerce

Board of Intermediate Secondary Education
Faisalabad, Pakistan
01.1995 - 10.1997

B.Com - Commerce

University of the Punjab
Lahore, Pakistan
11.1997 - 10.2000

Level of Distinction in Basic Functionalities -

Abacus The Evolution of Travel
Pakistan

Level of Proficiency in Abacus Smart Price -

Abacus Distribution System
Pakistan

Level of Proficiency in Fare Pricing -

Abacus Distribution System
Pakistan

Level of Proficiency in PIA E-Ticketing -

Abacus Distribution System
Pakistan

Level of Proficiency in Functionalities Pricing -

Abacus Distribution System
Pakistan

Tariff & Ticketing Basic Course -

PIA Training Centre
Pakistan
03.2009 - 03.2009

BSP Document Production -

Galileo Travelport
Pakistan

Amadeus Basic Functionality -

Amadeus
Pakistan

Certificate of Attendance -

Talk Beyond the limits
Pakistan

Certificate of Learning - Stunning Success and Team Building

Talk Beyond the Limit / Sabre
Pakistan
02.2010 - 02.2010

Certificate of Competency -

Sabre Travel Network PVT LTD
Pakistan

Skills

  • TECHNICAL SUMMARY
  • Three years experience in New Prime Intl Air Travel (Passenger Sales Agents) Pakistan Int'l Air Lines Used VPN SABER SYSTEM Ticketing and Pricing
  • TEN years experience Approved IATA Travel Agency TRAVELOCITY Used Abacus Reservation System, Galileo Reservation System, Pricing and Electronic BSP Ticketing, holidays Packages, Dubai Visa Handling and all over the World Hotel booking Dealing all Corporate Clients
  • Sales, Technical & Customer Supports, Software Installation Solve any technical issues and troubleshooting related to the SABRE TRAVEL NETWORK (GDS)
  • KNOWLEDGE
  • Staying relevant and meet new requirements and rising expectations Detailed knowledge Sabre Red 360, Sales, Technical, Customer Support of GDS
  • SKILLS
  • Ability to ensure ongoing improvement of customer service standards
  • Ability to solve sales, customer support and technical support related problems
  • Builds and maintains productive relationships with others
  • Provide guidance and support on Sales & Technical issues to all team members
  • ABILITIES
  • Possessing good communication skills
  • Good interpersonal influencing skills
  • Approaching every task with passion and enthusiasm
  • COMPETENICES
  • Fully cooperates in department's teams and with individuals to achieve business objectives Resolves conflicts and engages different others to create win-win results every time Build constructive working relationships by a high level of acceptance, cooperation and a mutual respect Promote cooperation and commitment within a team to achieve goals Influencing others to get excited and committed


Additional Information

  • Traveling

Languages

Urdu
Native
English
Intermediate

Timeline

Sales Officer

SABRE TRAVEL NETWORK PAKISTAN (Pvt.) Ltd, Abacus Distribution Systems Pak. (Pvt
05.2013 - 09.2023

Certificate of Learning - Stunning Success and Team Building

Talk Beyond the Limit / Sabre
02.2010 - 02.2010

Tariff & Ticketing Basic Course -

PIA Training Centre
03.2009 - 03.2009

Manager Sales, Tickets

TRAVELOCITY, IATA Travel
11.2003 - 04.2013

Airline Reservation &Ticketing

NEW PRIME INT'L AIR TRAVEL (PSA) PIA
11.2000 - 09.2003

B.Com - Commerce

University of the Punjab
11.1997 - 10.2000

I.Com - Commerce

Board of Intermediate Secondary Education
01.1995 - 10.1997

Level of Distinction in Basic Functionalities -

Abacus The Evolution of Travel

Level of Proficiency in Abacus Smart Price -

Abacus Distribution System

Level of Proficiency in Fare Pricing -

Abacus Distribution System

Level of Proficiency in PIA E-Ticketing -

Abacus Distribution System

Level of Proficiency in Functionalities Pricing -

Abacus Distribution System

BSP Document Production -

Galileo Travelport

Amadeus Basic Functionality -

Amadeus

Certificate of Attendance -

Talk Beyond the limits

Certificate of Competency -

Sabre Travel Network PVT LTD

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NABEEL ANWAR