Naamah Mcleod

During my time as a customer assistant, at the British Heart Foundation I gained valuable experience in providing excellent customer service. My role involved welcoming customers, assisting them with product inquires, handling sales and transactions and keeping the store organised.

• Collaborated efficiently with team members to maintain smooth store operations.
• Increased sales through suggestive selling techniques.
• Stocked shelves regularly for easy access to products by customers.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Provided fast checkout service with high levels of customer care and transaction speed.

I had the fantastic opportunity to volunteer as a waitress at a food pop-up restaurant was an exciting and fast-paced experience that taught me how to thrive in a dynamic, ever-changing environment. I was responsible for greeting and seating customers, taking orders, and ensuring a seamless dining experience from start to finish. In this role, I quickly learned how to manage high volumes of orders, handle customer inquiries, and adapt to the unique challenges that came with working at a temporary, pop-up venue. My ability to stay organized and maintain a positive, energetic attitude, even during busy times, was key to providing excellent service. Additionally, I developed strong communication skills by working closely with the kitchen team and other staff to ensure smooth operations and customer satisfaction, all while embracing the creativity and excitement that comes with being part of a pop-up dining experience.