Naa Norkor Vanderpuye-Orgle
Poole,Dorset
Summary
Dynamic professional with expertise in operational management, manufacturing and customer service. Strong background in freight planning and team leadership, with proven skills in medical research and laboratory processes. Committed to delivering high-quality service and improving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Freight Planner
Brittany Ferries
Port of Poole
2026.01 - 2026.05
- Customer and haulier communication
- Freight booking and vessel capacity management
- Hazardous cargo and exceptional freight processing
- Operational coordination between port, terminal and reservations teams
Duty Operations Manager
Brittany Ferries
Port of Poole
2025.03 - 2025.12
- - Oversaw port departures ensuring compliance with customs clearances.
- - Managed communications between stakeholders to facilitate smooth operations and addressed sailing disruptions effectively.
- - Led recruitment and training of new team members while fostering a positive work environment.
- Managed shift rotations efficiently, facilitated 24 and 7 operational continuity.
- Maintained high customer satisfaction with efficient complaints resolution.
- Fostered a positive work environment through fair and supportive management practices.
- Coordinated with other department heads for unified business goals achievement.
Passenger Services Supervisor
Condor Ferries
Port of Poole
2024.06 - 2025.03
- Organising and analysing pre-and-post departure and arrival documentation.
- Supporting freight team with bookings and relevant Passenger information.
- Managing sailing cancellations or disruptions.
- Resolving escalated customer complaints effectively and escalating further where necessary.
- Overseeing the daily run of the contact centre and passenger services agents.
- Management, training and assisting recruitment of new team members
- Monitoring agent performance and attitude towards work
- Keeping team members abreast of company policies and updated booking terms and conditions.
- Submission of ideas and feedback to ensure continuous improvement and better service delivery.
Passenger Service Agent
Condor Ferries
Port of Poole
2024.04 - 2024.06
- Bookings and amendments, check-in and resolving complaints.
Graduate Intern and Research Assistant
Noguchi Memorial Institute for Medical Research
University of Ghana
2023.09 - 2023.10
- Routine laboratory functions to support scientific experiments and investigations.
- Setting up, calibration and maintenance of laboratory equipment and apparatus.
- Sample analyses and report writing and peer reviews.
- Sample collection and preparation and safe disposals of clinical waste.
Production Supervisor
Nestle (Gh.) Ltd
Tema Factory
2022.04 - 2022.10
- Monitoring and implementation of Good Manufacturing Practices (GMP)
- Training and development of production staff by developing training schedules in liaison with HR.
- Production order management ensuring workflow consistency.
- Regular internal audits to evidence quality adherence.
- Consumer complaints analysis as part of quality feedback process to Customer Services.
- Pre- and post-production product evaluations.
Food Safety and Hygiene Assistant
Nestle (Gh.) Ltd
Tema Factory, Ghana
2021.11 - 2022.04
- Microbiological analyses of raw materials, semi-finished and finished products and environmental samples for the presence of Enterobacteriaceae, Aerobic Mesophilic counts.
- Aflatoxin and prebiotic analyses for raw materials and finished products (HPLC) and Sensory evaluations.
- Assessment and evaluation of packaging materials for production.
- Monitoring and verification of factory hygiene and safety procedures
- Review, update and control of production forms and regulatory documents.
Education
BSc. - Biological Sciences
Kwame Nkrumah University of Science and Technology
Kumasi, GhanaWASSCE Certificate - General Science
OLA Girls Senior High School
Ho, GhanaSkills
- Team building, service and leadership
- Working knowledge of reservation and shipping software (CarRes Classic Live & XNG)
- Mentoring and coaching
- Excellent communication and conflict resolution skills
- Good Laboratory Practices (GLP)
- Quality assurance
- Crisis handling
- Resourcefulness
Certification
- Basic Food Hygiene, GDPR, Manual Handling, Cyber Security, Equality, Diversity and Inclusion, Health and Safety Essentials, Slips Trips and Falls, Sexual Harassment Awareness- IHASCO Certified (2024)
- ENG1, Elementary First Aid, Personal Survival Techniques, Personal Safety and Social Responsibility, Fire Prevention and Fire Fighting, Crowd Management, Passenger Safety, Cargo Safety & Hull Integrity for Ro-Ro Passenger Ships, Designated Security Duties-Southwest Maritime Academy (2024)
ADDITIONAL EXPERIENCE
- Owner and Baker- Heavenly Batters
- Owner and Hairstylist- NOVA Braids
Timeline
Freight Planner
Brittany Ferries
2026.01 - 2026.05
Duty Operations Manager
Brittany Ferries
2025.03 - 2025.12
Passenger Services Supervisor
Condor Ferries
2024.06 - 2025.03
Passenger Service Agent
Condor Ferries
2024.04 - 2024.06
Graduate Intern and Research Assistant
Noguchi Memorial Institute for Medical Research
2023.09 - 2023.10
Production Supervisor
Nestle (Gh.) Ltd
2022.04 - 2022.10
Food Safety and Hygiene Assistant
Nestle (Gh.) Ltd
2021.11 - 2022.04
WASSCE Certificate - General Science
OLA Girls Senior High School
BSc. - Biological Sciences
Kwame Nkrumah University of Science and Technology