Sophie Harding
Moor Lane,North Yorkshire,
Summary
Psychology graduate (BSc, Nottingham Trent University, 2025) with strong academic grounding in mental health, research methods, and applied psychology. Seeking a role that builds on my interest in clinical psychology by supporting individuals with complex needs in practical settings. Skilled in empathetic communication, behavioural observation, and research design using both qualitative and quantitative methods.
Overview
7
7
years of professional experience
Work history
Volunteer Mental Wellbeing Supporter
Mind
Harrogate, North Yorkshire
09.2025 - Current
- Provided confidential, empathetic mental wellbeing support using active listening and emotional validation, with strong awareness of safeguarding, risk management, and professional boundaries.
- Completed Mental Health Aware training delivered by Mental Health First Aid England.
Community Analysis Research Assistant (Placement)
The National Trust, Hardwick Hall
Chesterfield, Derbyshire
01.2024 - 04.2024
- Conducted independent research into visitor behaviour and socio-demographic trends to inform service improvements
- Improved research efficiency by meticulously organising data and files.
- Produced a 3,500-word report and presented findings to management, offering evidence-based recommendations
- Used qualitative and quantitative methods to evaluate local competitors and public engagement patterns
- Attended weekly progress meetings with the estate management team
Sales Assistant and Barista
Hotel Chocolat
Harrogate, North Yorkshire
05.2023 - 01.2024
- Delivered calm, attentive customer service during busy café hours
- Managed fast-paced work with consistent quality and attention to detail
- Developed rapport with regular customers and trained new staff on customer experience standards
Retail Assistant Roles (Seasonal and Permanent)
Oliver Bonas, Moda in Pelle, The White Company
Harrogate
09.2021 - 09.2023
- Gained strong adaptability by quickly learning product lines and store systems
- Met KPIs, advised customers confidently, and maintained high visual merchandising standards
- Responsible for cash handling, returns processing, and customer concerns
Gift Shop Assistant
Mother Shiptons Cave
Knaresborough
02.2021 - 09.2021
- Opened and closed the shop independently, handling keys and financial float
- Gave engaging explanations of the museum’s history, improving visitor satisfaction
- Supported a flexible team by covering admissions and park upkeep duties
Kitchen Porter
The Royal Oak
Staveley , North Yorkshire
10.2018 - 10.2020
- Maintained hygiene and calm under pressure in a busy kitchen environment
Education
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2022 -
A-Levels -
Harrogate Grammar Sixth Form
Harrogate 09.2020 - 07.2022
GCSEs -
Harrogate Grammar School
Harrogate 09.2015 - 06.2020
Skills
- Data analysis (R Studio, Excel)
- Report writing and research presentation
- Empathetic communication with varied audiences
- Behavioural observation and interpersonal awareness
- Critical thinking and problem-solving in applied settings
- Professional collaboration and task ownership
- Mental Health Aware – Certification from Mental Health First Aid England (2025)
Personal Interests
- Clinical and forensic psychology
- Digital persuasion and behavioural economics
- Mental health advocacy and service design
- Travelling, creative writing, and history
References
References can be provided upon request.
Timeline
Volunteer Mental Wellbeing Supporter
Mind
09.2025 - Current
Community Analysis Research Assistant (Placement)
The National Trust, Hardwick Hall
01.2024 - 04.2024
Sales Assistant and Barista
Hotel Chocolat
05.2023 - 01.2024
Bachelor of Science - Psychology
Nottingham Trent University
09.2022 -
Retail Assistant Roles (Seasonal and Permanent)
Oliver Bonas, Moda in Pelle, The White Company
09.2021 - 09.2023
Gift Shop Assistant
Mother Shiptons Cave
02.2021 - 09.2021
A-Levels -
Harrogate Grammar Sixth Form
09.2020 - 07.2022
Kitchen Porter
The Royal Oak
10.2018 - 10.2020
GCSEs -
Harrogate Grammar School
09.2015 - 06.2020