S. NGUNDU

• Manages end to end payroll operations including EOY tasks for Pokémon offices UK & Ireland (monthly) and Mexico (biweekly) ensuring timely and accurate payroll processing.
• Payroll Implementation Lead for UK, IRL and MEX office HCM projects
• Collaborates with HR, AP, TA and rest of Accounting teams to streamline payroll procedures to enhance overall efficiency thus including month-end processing.
• Analysis business processes, systems and data to identify opportunities for enhancement and efficiency.
• Coordinated high-volume workflow to complete simultaneous high-value and projects and audits, use of excel formulated spreadsheets.
• Prepared comprehensive analyses and reports for management to inform strategic decision-making.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Utilised data visualisation tools to generate and deliver compelling presentations for internal an external stakeholders.
• Employee Payroll open workshop and presentation (twice a year, scheduled just after the Spring and Autumn Budgets)
• Documented process flows with implemented requirements for functional improvements. ie Handbooks, and Pre and Post commit and month-end procedures
• Gender Pay gap reporting

Systems used

• ADP IHCM2
• Workday (HCM & Payroll Software)
• Brightpay

Duties include but not limited to

• End to end process including Process new starters and leavers (includes holiday, and lieu pay)
• Process changes to employee personal details
• Calculate and process relevant SSP and SMP and unpaid absence
• Calculate and process AD-HOC payments and advances
• Process authorised commission payments
• Benefits administration including monthly pension contributions auto enrolment, Company car, car allowance, private medical, childcare benefits and private health insurance
• Collate monthly payroll reports
• Process all third-party payments including Garnishments
• Identify and resolve over/ under payments
• Bonus and overtime payments
• Submit all monthly RTI and end of the year reports to HMRC
• Ensure accurate submissions of annual p35 returns
• Reconciliations
• EOY- P11Ds & P11DBs
• first point of response to employees and external vendors and shareholders

Uses the following systems

• ADP Freedom
• Workday
• Stateman
• Concur
• SAP
• HRConnect-Service Now (ticketing service and SLA)

• Cooperate perks, Aon, Process and factor company's payroll every pay period (includes timesheet entry)
• Maintains payroll processing system and records by gathering, calculating, and inputting data
• Computes employee take-home pay based on time records, benefits, and taxes
• Answers staff questions about wages, deductions, attendance, and time records
• Receives and coordinates requests for leave and other absences
• Handles changes in exemptions, job status, and job titles
• Adheres to payroll policies and procedures and complies with relevant law
• Identifies, investigates, and resolves discrepancies in timesheet and payroll records
• Honours confidentiality of employees' pay records
• Completes payroll reports for record-keeping purposes or managerial review
• Determines organisation's tax obligations by calculating national and council taxes as well as National Insurance contributions
• Performs the distribution of wages through issuance of paper checks or direct transfers to employees' bank accounts

Used the following systems

• Tempaid, Sage
• Some online systems such as:
• NHSP
• Fieldglass
• CareUK
• VirginCare
• Reed
• Comensura
• 247time (commission only)
• Merlin

The key responsibilities include but not limited to:

• Starters and leavers for PAYE, Limited Company, Sole Trader and Umbrella Company ensuring all have passed compliancy tests
• Provide HMRC legislative advice to candidates
• Ensuring that all payroll duties are performed accurately and on time
• Entering and processing timesheets accurately per client requirements
• Liaising and responding to all customer (candidates, clients and internal) queries in a timely and accurate manner
• Creating and disbursing weekly reports for internal communication
• Constantly striving to ensure client and candidate expectations are exceeded and data quality accurate
• Work as part of the payroll team in processing/ dealing with email queries, candidate expenses, set up of limited companies
• Working with client online portals/systems
• Provide excellent customer service at all times ensuring customer is left satisfied

System used

• IQX
• NHSP
• HEALTH ROSTER

• Delivered faultless customer service to encourage recommendations and repeat business.
• Increased client retention by providing superior customer service.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Implemented company processes to effectively resolve customer service issues.
• Increased customer satisfaction by resolving issues.
• Worked collaboratively to boost customer service standards in a team
• Assisted the inhouse introductory level Payroll related duties to the HR team when offered the chance for transition.

• Built long-term relationships with customers and generated referrals from existing clients.
• The customer rules! exceeding expectation
• Demonstrate comprehensive full product knowledge
• Maximise every sales opportunity by providing excellent customer service
• Maintain overall brand image through products and store presentation
• Providing expert bra advice while maintaining a discretionary and integrity attitude
• Providing excellent customer service experience to all customers
• Use of empathy and patience especially to customer with medical condition
• Communicating with clients and customers to clarify visual requirements;

• Student Ambassadors play a vital support role as Student Advisors such as:
• Leading campus tours and organising fun interactive activities and university events such as UCAS fairs in order to advertise and persuade students to attend their university
• Attending High Schools and sharing their experiences with students (public speaking)
• Attending School and Community Expos
• An excellent position that gives the chosen/elected students an opportunity to gain valuable work experience - improving skills such as communication, team work and working with different age groups.