N N E K A D E N E D O
London
Summary
I am a resourceful Business analyst with over 3 years experience in change management, performing Gap Analysis, problem identification, information gathering, documenting user stories and simplified solution development within fast-paced organisations.
A great communicator with strong investigation, problem-solving and decision-making skills, combined with knowledge in requirement engineering, business process modelling, mapping out key dependencies and stakeholder management.
Managed the implementation of digital and process changes using agile and waterfall methodologies, ensuring that all projects were completed on time and within budget with a 90% success rate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Eclat Impression
12.2024 - Current
- Led the implementation of a language learning App to enhance training delivery, compliance tracking, and learner engagement
- Worked with stakeholders to identify pain points
- Gathered, elicited, documented, and managed requirements from stakeholders to understand their needs and provide solutions, building strong relationships to ensure effective collaboration.
- Led AS-IS and TO-BE process mapping to document existing workflows and propose enhancements with the new training app.
- Facilitated workshops to define the learning App needs, ensuring real-time tracking of learner progress and compliance
- Conducted product analysis to understand what is obtainable in the industry
- Worked with the technical team to determine the integration requirements
- Developed user stories, capturing functional and nonfunctional requirements, acceptance criteria, and wireframes to define the learning app features, ensuring an intuitive user experience
- Analyzed data to support decision-making and drive results, preparing reports and presentations for internal and external audiences.
- KEY ACHIEVEMENTS
- Successfully implemented a language App made available for learning Yoruba and Igbo languages
- Designed and deployed an automated learning path system, enhancing learner engagement and reducing manual enrolments by 50%.
Business Analyst
Robson Moore
12.2023 - 01.2024
- Responsible for implementing and overseeing the deployment of an interactive CRM to the PTG Group, which is a £10m medium sized organisation in the education and training industry.
- Conducted business process analysis and requirements gathering for a CRM system implementation project.
- Worked with stakeholders to identify key business drivers, goals and objectives for the CRM project.
- Developed use cases and user stories to capture functional and non-functional requirements.
- Created business process models and workflow diagrams to illustrate current and future state processes
- Conducted gap analysis to identify areas where the existing CRM system fell short of meeting business needs.
- Worked with technical teams to define data mapping and integration requirements.
- Developed test cases and test plans to ensure the CRM system met all business requirements
- Facilitated user acceptance testing and training sessions for end users.
- KEY ACHIEVEMENTS
- Improved CRM Usability: identified inefficiencies and implemented process improvements in the CRM system, resulting in a 15% reduction in system downtime and enhanced usability.
- Enhanced Stakeholder Engagement: Optimized communication systems, reducing response times for CRM queries by 20%, improving overall stakeholder engagement and satisfaction.
- Streamlined CRM Reporting: Improved CRM data reporting processes reduced report generation time by 25%, which allowed for quicker decision-making and more efficient data analysis.
- Increased User Adoption: Increased CRM user adoption by collaborating with cross-functional teams to deliver user-friendly system features, ensuring they aligned with business goals and enhanced usability.
Business Analyst
Open Heavens Christian Centre
05.2021 - 07.2023
- Managed project administration and support activities to ensure effective project delivery and project support through project management methodologies and best practices.
- Coordinated project meetings, workshops, and stakeholder engagement activities to ensure effective project delivery and stakeholder communication through project management and stakeholder management.
- Managed and maintained project documentation and records to ensure data accuracy and completeness through data management and documentation practices.
- Provided project support to project managers and stakeholders, including managing project communications, reports, and project deliverables through project administration and support practices.
- Maintained and updated project databases, including project requirements, project status, and performance metrics to support effective project management and performance monitoring through data management and reporting.
- Assisted in the preparation of project status reports, performance metrics, and project presentations to support effective project management and decision-making through reporting and performance monitoring.
- Managed project resources, including procurement and inventory management, to support effective project delivery and resource optimisation through project resource management.
- Coordinated project management activities, including risk management, issue resolution, and change management, to ensure project delivery and quality assurance through project governance and change management.
- KEY ACHIEVEMENTS
- Improved database accuracy by designing and implementing a new data validation process, resulting in a 95% reduction in errors.
- Conducted a comprehensive business process analysis that resulted in a 20% improvement in efficiency and a 10% increase in productivity.
- Designed and developed a new project management tool that streamlined operations and improved project tracking by 50%.
Education
MSc - strategic management of projects
University College London
07-2026
Skills
- Planning
- Stakeholder Management
- Agile and waterfall methodology
- Team-player
- Communication skills
- Negotiation skills
Certification
BCS foundation in Business Analysis
Community Service & Volunteer Work
- Winners chapel Middlesex
- Routes
- Oxfam
BUSINESS CASE TOOLS
- Jira
- Visio
- Lucid charts
- Power BI
- Draw io
- Share point
- Basecamp
- Microsoft suite
Timeline
Business Analyst
Eclat Impression
12.2024 - Current
Business Analyst
Robson Moore
12.2023 - 01.2024
Business Analyst
Open Heavens Christian Centre
05.2021 - 07.2023
MSc - strategic management of projects
University College London