M Zaheer Choudary
Evington,Leicester
Summary
Motivated individual with excellent business acumen and broad experience across sales and management roles. Efficient and organized person, always ready with a friendly, positive and helpful attitude. Monitors workload and prioritizes critical tasks to meet tight deadlines. Strong record of customer satisfaction and positive feedback. Ambitious and skilled people manager. Highly adaptable and self-motivated leader managing successful sales teams. Proven track record in improving personal and team KPIs across customer service and sales.
Overview
18
18
years of professional experience
Work history
Courier/Taxi Driver
Couriers 24/7 (Self Employed)
2016.02 - Current
- As a courier/Taxi driver I have learned a lot about the transport industry
- My love for driving has been combined with skills learned in previous roles to fully recognize and understand the most efficient way to be a successful courier driver
- Communication is a key part of this role as well as time keeping, reliability and the willingness to work smart
- I pride myself on doing this to a high standard.
Telemarketing Team Manager
Money Active Ltd
Hinckley
2009.10 - 2016.02
- Initially employed as a Financial Claims Consultant (Outbound Telesales)
- Very successful in this role and consistently number one in business generated each month
- Promoted in March 2011 to Team Manager
- Responsible for managing outbound telemarketing team
- Training new starters, devising training material to assist in developing FAQ's, closing techniques, structured selling, creating a complete in depth sales script, identifying buying signals, understanding criteria knowledge & working within compliance guideline's in a regulated industry (Ministry Of Justice)
- Providing ongoing training & developing, interviewing new starters, call monitoring, providing call feedback, mentoring, disciplining & appraising
- Conducting meetings and sales skill workshops
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
Team Manager/Diary Control Manager
Money Active Ltd
Hinckley
2013.09 - 2016.01
- Managing drivers, organizing their diaries to visit customers from all over the country and plan the best routes to ensure maximum productivity
- Speaking to customers to arrange collection time, answering any queries and try to get additional business, retaining customers that try to cancel by explaining, answering queries and reassuring any doubt they may have.
Business Sales
British Telecom
2008.09 - 2009.07
- Dealt efficiently and effectively within the business sale environment
- Learned to proactively ask questions to understand business needs and match need to BT's product and services therefore delivering growth in BT's revenue and retaining its customer base
- Demonstrated a high level of competence which enabled me to achieve high sales figures within the team
- Proficient in the use of relevant systems, PC, Telephony and all other standard BT office automation systems such as email and intranet
- Up selling BT products by establishing the needs of the business.
Telemarketing Consultant
AWD Home Finance
2006.09 - 2008.08
- Producing between 150-180 outbound sales calls on a daily basis
- Obtaining personal information from potential clients in a heavily regulated industry (Financial Services Authority)
- Selling the services of AWD Home finance and arranging appointments for our mortgage advisors to attend
- Communicating with senior management to discuss ways of increasing productivity from sales staff
- Working closely with underperforming staff on a daily basis to ensure they hit the targets set in order for them to achieve a bonus
- Working in a busy, target driven environment ensuring targets are exceeded in order to receive maximum bonus
- Required to achieve 30+ fact finds per month
- Consistently achieving 50-60 fact finds per month and as a consequence I was promoted to elite telemarketer and awarded a higher basic salary
- I won Employee of the month on my first month for best result achieved within the first month of being in the business.
Education
GNVQ Information Technology -
Bury College Peel Centre
GNVQ business studies - undefined
Bury College Peel Centre
GCSEs - undefined
Siddal Moor Sports College
Heywood, ManchesterCustom
Available upon request
Timeline
Courier/Taxi Driver
Couriers 24/7 (Self Employed)
2016.02 - Current
Team Manager/Diary Control Manager
Money Active Ltd
2013.09 - 2016.01
Telemarketing Team Manager
Money Active Ltd
2009.10 - 2016.02
Business Sales
British Telecom
2008.09 - 2009.07
Telemarketing Consultant
AWD Home Finance
2006.09 - 2008.08
GNVQ Information Technology -
Bury College Peel Centre
GNVQ business studies - undefined
Bury College Peel Centre
GCSEs - undefined
Siddal Moor Sports College