Myra Gallagher
Glasgow
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Administrator
Quarriers
Kirkintilloch, East Dunbartonshire
10.2025 - Current
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Compiled essential data into useful spreadsheets enhancing overall understanding and access to budget information both in our team and Head Office departments.
- Enhanced team productivity.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Improved record keeping system with attention to detail and thoroughness.
- Maintained high levels of data accuracy for smooth operations by conducting regular database audits.
- Streamlined office operations by implementing efficient administrative procedures.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Answered inbound phone calls and managed reception as the first point of contact for visitors.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
Relief Administrator
Quarriers
Glasgow, Glasgow
10.2024 - Current
- This is an agile working post. I support services in Aberdeenshire, Fife and Inverness.
- Improved record keeping system with attention to detail and thoroughness within our SharePoint system.
- Maintained Rota and ensured timesheets and information is accurate and completed timeously in line with Payroll run on our Webroster system.
- Updated Social Media with events and supported team with events planning.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Streamlined operations by implementing efficient administrative procedures.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
Cleaning Operative
George Lestlie Ltd
Glasgow
06.2020 - 08.2025
- Working on sites to clean and maintain hygiene standards in the welfare facilities in line with covid 19 guidelines.
- Monday to Friday full time over various locations in Glasgow and the west of Scotland.
- Responsible for ordering stock and keeping the canteens and offices to a high standard of cleanliness.
Sole Trader
Ta-da Domestic Cleaning
Glasgow
06.2017 - 06.2020
- I started my own business as a self employed domestic cleaner to suit around raising my family.
- I built up a strong client base and delivered an excellent cleaning service to various clients homes in a professional and timely manner.
- Stopped due to Covid 19 restrictions.
Volunteer - Chair
Parent Council of St. Paul's Primary School
Glasgow
06.2013 - 06.2015
- I successfully lead the parent forum in promoting and achieving partnership working with the Head Teacher, staff, parents, local councillors and external agencies.
- Organised and chaired meetings effectively to identify and resolve issues to benefit the children of the school.
- Worked towards building a stronger school community.
- Built on our schools fundraising efforts to raise over £5000 from a summer fair and end of term raffle events.
Volunteer - Secretary
Parent Council of St. Paul's Primary School
Glasgow
01.2011 - 01.2013
- Established links with Glasgow City Council Education Dept. and the Scottish Parent Teacher Council to build an effective Parent Council at the school.
- Set up and arranged regular meetings and created a dedicated parent council email.
- Held an Annual General Meeting in the absence of a Chair Person and encouraged parents to get on board and become class representatives on the council to build a stronger parent representation and more community links.
Volunteer - Fundraising Co-ordinator
St. Paul's Primary School
Glasgow
01.2009 - 01.2013
- Identified the need for a fundraising support group at the local school.
- Set up the Friends of St. Paul's Fundraising Group.
- Liaised with the school and set up an email and text communication loop to inform the parents of the 400+ children of the school and nursery involved and aware of the aims of the group.
- Aims primarily to raise funds for supporting outdoor learning and to build on parental involvement in the school.
- Raised over £3000 from events such as Christmas Fayre, Raffles, Tombola, and running a monthly draw.
- Supported school events such as trips, daffodil teas and school book fairs.
Facilitation Worker
Clubnet, SAMH
Motherwell
01.2008 - 01.2009
- Worked in a community project assisting members of Clubnet to source and access services beneficial to their recovery from long term enduring mental ill health.
- Held group meetings with members across the North Lanarkshire area as well as working on a one to one basis with individuals in their own locality.
- Liaised with multiple organisations relevant to my case load of 60-80 service users and delivered person centered support for individuals with varying mental health issues.
Support Worker
Community Directions, SAMH
Glasgow
01.2005 - 01.2008
- Worked with homeless individuals to gain their own tenancy whilst supporting them in their journey towards recovery from alcohol and substance misuse.
- Communicated professionally and confidentially with relevant agencies involved in the care of service users.
Home Support Worker
North Lanarkshire Council
Coatbridge, North Lanarkshire
01.2002 - 01.2004
- Delivered personal care services to clients in a home care setting.
- Worked constant night shifts covering North Lanarkshire.
Customer Care Consultant
Kwik Fit Insurance
Glasgow
01.2001 - 01.2002
- Call handling in challenging fast paced call centre environment.
- Making accurate car insurance policy changes, offering additional products where possible and following a detailed call script to deliver excellence to policy holders.
- Provided fast and efficient customer service in a polite and professional manner.
Stock Controller
ARCO
Linlithgow
10.1995 - 01.2001
- Responsible for procurement of safety clothing and equipment.
- Liaising with busy sales department, suppliers, warehouse and shop staff.
- Joined ARCO in Oct 1995 as Office junior and having demonstrated both enthusiasm and commitment in ensuring excellent standards in service, was promoted to stock controller position by March 1997.
Education
HNC - Social Care
JOHN WHEATLEY COLLEGE
01.2004 - 01.2006
SVQ 3 - Customer Service
Scottish Enterprise & Microcom Training
01.2001 - 01.2002
Higher Grade - English, Modern Studies
St. Mungo's High School
01.1994 - 01.1995
Standard Grades - Maths, English, Modern Studies, Spanish, Office and Information studies, Computing Studies, Biology
ST MUNGOS HIGH SCHOOL
01.1993 - 01.1994
Skills
- Organisational skills
- Computer skills
- Customer service
- Financial reporting
- Database management
- Records management
- Written and verbal communication
- Highly organised
- Event planning
- Maintaining office records
- Office equipment operation
- Microsoft office suite proficiency
- Discretion and confidentiality
- Budgeting and financial planning
- Attention to Detail
Custom
Certificate of Higher Education
Personal Information
- Total Experience: 25
- Industry: Social Science
Affiliations
- yoga
- Swimming
- Hillwalking
- Fitness
- Reading and all things books!
Timeline
Administrator
Quarriers
10.2025 - Current
Relief Administrator
Quarriers
10.2024 - Current
Cleaning Operative
George Lestlie Ltd
06.2020 - 08.2025
Sole Trader
Ta-da Domestic Cleaning
06.2017 - 06.2020
Volunteer - Chair
Parent Council of St. Paul's Primary School
06.2013 - 06.2015
Volunteer - Secretary
Parent Council of St. Paul's Primary School
01.2011 - 01.2013
Volunteer - Fundraising Co-ordinator
St. Paul's Primary School
01.2009 - 01.2013
Facilitation Worker
Clubnet, SAMH
01.2008 - 01.2009
Support Worker
Community Directions, SAMH
01.2005 - 01.2008
HNC - Social Care
JOHN WHEATLEY COLLEGE
01.2004 - 01.2006
Home Support Worker
North Lanarkshire Council
01.2002 - 01.2004
Customer Care Consultant
Kwik Fit Insurance
01.2001 - 01.2002
SVQ 3 - Customer Service
Scottish Enterprise & Microcom Training
01.2001 - 01.2002
Stock Controller
ARCO
10.1995 - 01.2001
Higher Grade - English, Modern Studies
St. Mungo's High School
01.1994 - 01.1995
Standard Grades - Maths, English, Modern Studies, Spanish, Office and Information studies, Computing Studies, Biology
ST MUNGOS HIGH SCHOOL
01.1993 - 01.1994
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