Myles Harrington Wilson
ADMINISTRATION ASSISTANT
London,GREATER LONDON
Summary
A highly adaptable and resourceful professional with exceptional communication skills and a keen attention to detail. Demonstrates strong analytical and critical thinking abilities, excelling in problem-solving and technology utilisation. Proven track record as an excellent team player, consistently following instructions well and contributing to collaborative success.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Customer service
BSW Heating
London
01.2022 - 09.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Waiter
Lyndoras Limited
02.2020 - 01.2021
- Dealing with costumers issues regarding there property and contacting the council to revolve problem
- Thinking on my feet to resolve problems and provide good quality service
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport
- Informed customers regarding ingredients used to address allergy and dietary issues
- Delivered food and drinks from kitchen to respective tables to meet timely expectations
Customer service representative
Mustard Coffee shop
02.2018 - 12.2020
- Website promotion which enhanced the shops following and effectively built their social media account
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
Civil engineer apprentice
Centronic
09.2017 - 01.2018
- Prepared risk assessments to support safe and stable construction sites
- Acquired new skills by shadowing qualified staff members
- Ensured projects were delivered within the agreed timescales by assisting the team
Education
GCSEs - English language, Maths, Religious studies, Physical education, Science, Photography
Kemnal Technology College
Sidcup, Bexley 09.2010 - 07.2014
A level - Physical education, Psychology, Finance
Coopers Technology College
Bromley 09.2015 - 06.2017
BTEC plumbing - Level 2 and 3
Shooters hill college
01.2017 - 01.2019
Business management - undefined
Arden university
01.2020 - 01.2023
Skills
- Flexible and Adaptable
- Excellent Communication
- Attention to Detail
- Follow instructions well
- Excellent team player
- Analytical and Critical Thinking
- Good with technology
- Problem-solving
- Communication skills
- Resourcefulness
- Patience and tolerance
- Customer Service
Timeline
Customer service
BSW Heating
01.2022 - 09.2024
Waiter
Lyndoras Limited
02.2020 - 01.2021
Business management - undefined
Arden university
01.2020 - 01.2023
Customer service representative
Mustard Coffee shop
02.2018 - 12.2020
Civil engineer apprentice
Centronic
09.2017 - 01.2018
BTEC plumbing - Level 2 and 3
Shooters hill college
01.2017 - 01.2019
A level - Physical education, Psychology, Finance
Coopers Technology College
09.2015 - 06.2017
GCSEs - English language, Maths, Religious studies, Physical education, Science, Photography
Kemnal Technology College
09.2010 - 07.2014
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