Myles Steward

Award Winning Senior Regional leader - For south region covering a large geography of 30-50 stores , leading all things people , operations , retail performance and strategy. For the past year i have been operating as deputy Head of Stores for UK South covering commercial, operations, field sales and strategy for 100 stores.

Expertise in trading performance, commercial growth , people development and D&I

Due to my performance I was invited to attend the Oxford Retail Management course 2021 and more recently placed in the top 5% of candidates to secure a place on VMO2 talent development program.

Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.

Consistently delivered best trading and customer and operation results in the South Territory 2021 ,2022, 2023

Top performing Territory

Q2 , Q3 Q4 2022 and Q1 2023 for performance across multiple channel goals- Won multiple awards and recognition from CEO

Oversee the operations of 30Co & 30 franchise retail stores across a large region, with significant P&L

Developed and implemented strategies to increase sales, improve customer satisfaction, and enhance operational efficiency

• Leading a large team of 20 leaders with 200 reports over the Scotland Region
• Delivering against people, performance, operations and customers' initiatives
• Ranked 1st in the business against sales performance (conversion and value)
• Recently completed the prestigious Oxford Retail Summer School Academy
• Territory lead for new site acquisitions and concept stores
• Successfully lead a sales optimization programme through improving operational efficiencies, that has been rolled out across the retail stores portfolio

• Managing a flagship concept store programme
• Leading a retail revolution, to shape how customers experience world-class service in stores
• Delivering service profit chain through implementation of customer first lead strategy
• Trailing experiential retail finding the sweet spot for omni-channel excellence
• Delivery of sales and service metrics through experience lead interactions
• Developing on boarding process for stores of the future and recruitment strategy
• Shaping operational structure, reporting, FTE and job profiles
• Developing and implementing strategy to deliver world-class service in stores
• Vendor Management facilitating B2B sales, tutorials and outreach in stores
• Operating across sales and service to shape and deliver multichannel experience in stores.

• Management of 3 stores with teams of 20 FTE staff ranked top 2% in an estate of 700 stores by footfall and sales volume
• Delivered volume and value targets within store and support with regional KPI's & objectives
• Ran 5 recruitment centres for sales consultants, assistant managers and store managers
• Regional lead for propositions and promotions, interpreting performance data to identify sales opportunities, at regional level & store level

• Achievements
• Rated as top 5 stores in the company for YOY growth and highest conversion rating in London
• Delivered for Q3 & Q4 2015 £2,200,000 turnover achieving my P&L targets
• Nominated as retail lead for customer experience within Central London Region, coaching store managers on customer service development & NPS
• Recruited and developed 20 new staff within 6 months, promoted 4 assistant managers, performance managed 10 staff out of the business raising output and efficiency
• Scored as 98% (highest in region) in compliance and cost control audit
• Consistently delivered 100% against all business KPI's, Value metrics and 100% Customer NPS rating
• Won an award in H1 for best productivity and conversion in my region.

• I was successful in securing a placement within EE corporate head office out of 400 employees on a talent and development scheme
• Working with Acquisitions, Retentions, in life, Brand Device, Customer Experience and Go To Market teams
• Responsibilities:
• Execution of existing customer offers across multiple channels
• Agent communications for upgrading propositions and promotions
• Direct Mail creation with accountability for final copy approval
• Campaign analysis and performance tracking
• Achievements
• Contributed to a Manufacturer funded campaign that drove an incremental 2k upgrades and improved Orange to EE Early Upgrade mix by 20% during the campaign period
• Participated in an International Roaming campaign that improved adoption of targeted plans by 50% and grew customer value by 8%
• The Campaign saw 2k customers take the offer
• Raised awareness of International Roaming Tariffs across Retail & Campaigns

• I was accountable for delivering 100% performance against 10 sales KPIs and managing a cost centre of £100k per month
• Managed 3 stores over London 40k FF
• Achievements:
• Ranked in the top 10% of the EE Retail Store Manager assessment programme, which identifies top talent within the business
• Nominated as retail lead for CEO's providing grassroots insight into retail
• Delivered 100% performance against all sales KPI's consistently for 6 months
• Managed top 100 EE Retail Flagship Store (out of 700 EE stores) and was responsible for delivering the highest number of customers joining 4GEE for the first three consecutive months after launch
• My store was the first London store selected to pilot the 4G sales process and service, which included taking the EE Chiefs through the end-to-end system & customer journey