Myles Rees

Direct sales to the public as part of a team working towards agreed KPI targets whilst maintaining good shop floor standards in terms of POS and general presentation.

• Navigating challenging negotiations, achieving successful deal closure without compromising on profitability.
• Prioritizing important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.

• Fostered a positive work environment with regular team-meetings and feedback.
• Cash controls ensuring any losses were investigated and actioned where necessary.to ensure optimised resources.
• Recruited and trained staff to the needs of the business
• Maintained inventory control, reduced stock shortages.
• Coordinated cross-departmental collaboration with other branches ensuring support for staff shortages and managerial support
• Streamlined communication channels, enhanced internal information flow ensuring all mangers and staff are kept informed of current and expected performance
• Led performance reviews, identified areas for improvement.
• Identified growth opportunities through comprehensive use of in store reports including on line sales growth
• Delegated tasks efficiently to maximise productivity.
• Enforced safety regulations to reduce workplace accidents as well as food safety regulations.
• Facilitated staff training, resulting in better customer service and compliance with company procedures
• Cultivated strong relationships with customers to ensure satisfaction and repeat business.
• Completed store rotas in a timely manger ensuring all staff had their required hours optimised to ensure a fair work life balance for all, and that all time cards are completed in a timely manner for the close of the week .
• Delivered quality control across the store team to ensure we provided the best product possible at all times.

• Recruited and trained a team of up to 20 people to both buy and sell to members of the public.
• Provided a pawn broking service where the public get loans against their goods as well as providing payday loans.
• Maintained a foreign cash exchange service in store complying with customs and money laundering regulations.
• Monitored in store Health and safety within the branch as well as auditing other branches to ensure compliance.
• Monitored store performance providing feedback to the management and store team

• Coordinated cross-departmental collaboration for improved workflow including a branch in Stafford as well as the warehouse site on the out skirts of town
• Maintained positive cash controls including account customers
• Enforced safety regulations to reduce workplace accidents.
• Cultivated strong relationships with clients to secure repeat business.
• Enforced safety regulations to reduce workplace accidents including forklift operations.
• Ensured fair and balanced staff rotas for the benefit of staff well being .
• Identified growth opportunities for the company attending trade events as required.
• Maintained positive relationships with supply reps to maximise profitability
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Combined Post office and Newsagents

I ran the day to day operations of the newsagents whilst supervising a post office manger.

I was responsible for

Cash controls

Team recruitment and training

Lottery sales and controls

Sourcing of products making visits to suppliers and making posative relationships with suppliers representatives.

• Dealt with customer complaints promptly, enhancing brand reputation.
• Coordinated team schedules for optimal store coverage.
• Handled cash transactions efficiently reducing wait times at checkouts.
• Implemented health and safety regulations for safer workspace.
• Ensured adherence to company policies by all team members maintaining a professional retail environment.
• Ensured visual merchandising standards were maintained for an appealing shopfront.
• Reduced inventory loss with diligent stock management.
• Trained new employees, elevating team performance levels.
• Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
• Assisted in stock take procedures, minimising discrepancies and errors.
• Maintained customer accounts to ensure prompt payments.
• Managed daily store operations to increase efficiency.
• Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
• Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.

• Implemented health and safety regulations for safer workspace.
• Addressed customer queries, improving overall satisfaction.
• Assisted in stock take procedures, minimising discrepancies and errors.
• Reduced inventory loss with diligent stock management.
• Oversaw staff performance reviews for improved productivity.
• Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
• Handled cash transactions efficiently reducing wait times at checkouts.
• Liaised with Depot to ensure timely product delivery.
• Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
• Coordinated team schedules for optimal store coverage.
• Ensured adherence to company policies by all team members maintaining a professional retail environment.
• Dealt with customer complaints promptly, enhancing brand reputation.
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
• Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
• Performed various store operations including opening and closing procedures, product display management and budget control.
• Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
• Oversaw business staffing and training, building successful, customer-focused team.