Myles Dodd

Additional roles and responsibilities for private cloud solutions for customer base:

• Maintain and monitor data centre equipment, ensuring system resilience.
• Upgrade data centre systems to satisfy increasing demands of the company.
• Resolved critical technical issues with cloud services, ensuring smooth operations.
• Configured secure virtual private networks for remote access to the corporate cloud servers, bolstering security measures.
• Monitored cloud management and data storage to confirm proper availability of services.
• Provide administration for the operation and integrity of Veeam One.

• Supported onsite IT Infrastructure across 50+ customers in the educational sector.
• Full site recoveries
• Managed VMWare and Hyper-V Virtualisation setups.
• Maintained all areas of Windows Servers.
• Managed all areas of 365 from Azure/Entra AD and Exchange to SharePoint and Endpoint Manager.
• Planned work around needs of customer to maintain BAU.
• Organised and prioritise workload in accordance to business needs.
• Continuously met SLAs for support cases.
• Assisted customers to identifying and correcting problems with installed equipment and systems.
• Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
• Maintained and improved security controls (firewall and endpoint) to alleviate system threats.
• Sophos firewall management and troubleshooting.
• Maintained clear and complete records of installation, maintenance or repair actions.
• Acted as escalation point for junior members of staff.
• Analysed training needs and developed skills-based workshops for different teams.
• Identified personal skill gaps and sought out additional training.
• Advised colleagues on potential uses of existing and new technologies.
• Assessed staff performance to identify skills gaps between current and desirable learner skill levels.

• Carried out service admin, remediation and server builds both physical and virtual using Hyper-V.
• Developed robust patching regime for optimum server, storage, network and desktop environments.
• Wireless Infrastructure implementation and maintenance.
• Local and Azure active directory admin.
• 365 administration including Exchange, Endpoint manager, Teams and SharePoint.
• Setup and configured Teams Telephony.
• Managed and implemented all software, systems and solutions in line with company policies.
• Managed IT support requests, solving problems quickly and implementing necessary solutions.
• Provided efficient and effective support to internal IT infrastructure.
• Enabled upgrades to internal, ensuring consistent infrastructure safety and security.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Configured, tested and maintained network equipment.
• Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
• Liaised with project managers to initiate plan and control cost for internal projects.

• Maintained optimum levels of IT support to 180 staff across 11 sites.
• Contract management and equipment purchasing.
• Troubleshot various incidents - hardware, networks and software faults.
• Hardware repairs to company PCs, laptops and phones.
• Completed full infrastructure installs in new offices, from UPS's, routers, switches, servers and wireless solutions.
• Participated in numerous office relocations in both UK and US for full set up of IT infrastructure.
• Coordinated and executed routine hardware upgrades. Both server and client.

• Calibrated electrical equipment regularly, effectively reducing operational downtime.
• Integration of subsea pipeline inspection tools with Remote Operated Vehicles (ROV). Testing of all equipment functionality and ensuring sufficient data transfer speeds.
• Monitoring of all communications, on call 24 hours
• Repair and maintenance of subsea inspection equipment, tools and electrical pods.
• Liaising with Project managers to monitor project progression against objectives.
• Thorough testing and recording of equipment to keep inline with service agreement.