Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
BusinessAnalyst

Myles Asiedu

London,Middlesex

Summary

Skilled professional with expertise in Mac OS and Windows environments, proficient in Microsoft Office Suite and smart device operations. Strong verbal and written communication abilities, experienced in managing calls, real-time chat, and email correspondence. Background in B2B and B2C communications using ServiceNow and Zendesk, with a focus on metrics and KPIs. Knowledgeable in CRM software, SQL, agile methodologies, and SDLC planning, dedicated to driving organisational success through technical proficiency.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Business Analyst

Smartr365
Hammersmith
10.2024 - Current
  • Simplified complex data into understandable presentations, facilitating better communication amongst teams.
  • Optimised company performance by conducting thorough data analysis and streamlined business processes for improved efficiency.
  • Developed customised solutions by analysing and transforming customer requirements into functional specifications.
  • Collaborated cross-functionally to integrate technology solutions into core business processes.
  • Engages in extensive communication with business stakeholders and third parties to ensure alignment of customer and value-driven outcomes within product backlog of work.
  • Coordinating efforts with Product Owner, QA, Developers and Head of Solution Architecture

Support Executive/IT Support

Smartr365
Hammersmith
02.2022 - 10.2024
  • Provided first-line support for users, responding to queries through live chat, email, and telephone
  • Liaised with second-line support and developers to ensure prompt investigation of escalated issues
  • Analysed user reports using internal software to identify client usage patterns and promote platform utilisation
  • Achieved SLA targets for response times and successful resolutions.
  • Installed and configured computer systems as part of IT duties
  • Diagnosed hardware and software faults to maintain system functionality
  • Set up new user accounts and profiles efficiently

Breakdown Support/Customer service Advisor

Safetykleen UK
London
04.2021 - 02.2022
  • Managed inbound and outbound customer contact via telephone, email, and webmail.
  • Addressed incoming engineer and representative calls alongside general customer enquiries across UK.
  • Maintained and managed customer accounts to ensure accuracy and satisfaction.
  • Conducted data input, work order creation, and analysis for reporting purposes.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Recorded and processed customer data accurately.

Temp Warehouse Operative

FirstChoiceStaff
12.2020 - 04.2021
  • To process import cargo in a timely manner ensuring targets are met.
  • To load and unload cargo.
  • Provide and maintain a high level of service and accuracy in processing the movement of cargo in line with company and airline requirements.
  • Accept and release cargo from/to drivers ensuring that the correct consignments, accurate number of pieces and weights are being accepted/released.

1st Line Technical Support

AVMI
London
07.2019 - 09.2020
  • Ensured fulfilment of equipment repairs and call-outs by liaising with clients and engineers.
  • Oversaw management of client portfolio, facilitating correct logging and processing of faults.
  • Organised logistics for timely delivery and collection of equipment for engineers.
  • Established strong client relationships through effective communication and comprehensive service education.
  • Supported the development of internal training materials, leading to improved staff competency levels.
  • Resolved complex technical issues by using problem-solving skills.

Technical Support Agent

Verisure Smart Alarms
12.2018 - 07.2019
  • Delivered advanced technical support for installers and technicians via telephone.
  • Acquired extensive knowledge, leading to increased responsibility with customers.
  • Diagnosed and resolved technical faults, offering remote solutions.
  • Performed remote alarm testing and managed alarm scheduling.
  • Engaged with distressed customers to resolve their issues promptly.
  • Maintained accurate client records by logging incidents in the database.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.

Education

Diploma of Higher Education - Music Business Management

University Of Hertfordshire
Hertford, Hertfordshire
09.2014 - 06.2017

NVQ Level 3 - Music Technology Level 3

Kingston College
Kingston upon Thames
09.2011 - 05.2014

Skills

  • Mac OS & Windows Proficient
  • Microsoft Office Suite
  • Smart device operation
  • Incoming call handling
  • Real-time chat assistance
  • Email communication
  • B2B and B2C communications
  • ServiceNow platform
  • Zendesk software
  • Verbal communication skills
  • Written communication skills
  • Metrics and KPIs establishment
  • Experience with CRM software
  • SQL knowledge
  • Agile methodologies usage
  • SDLC Planning

Custom

  • Technology
  • Music Production
  • Team Sports
  • Gaming
  • Social Media
  • Trading

Affiliations

  • Football
  • Music Production
  • Mobile Applications

References

References available upon request.

Timeline

Business Analyst

Smartr365
10.2024 - Current

Support Executive/IT Support

Smartr365
02.2022 - 10.2024

Breakdown Support/Customer service Advisor

Safetykleen UK
04.2021 - 02.2022

Temp Warehouse Operative

FirstChoiceStaff
12.2020 - 04.2021

1st Line Technical Support

AVMI
07.2019 - 09.2020

Technical Support Agent

Verisure Smart Alarms
12.2018 - 07.2019

Diploma of Higher Education - Music Business Management

University Of Hertfordshire
09.2014 - 06.2017

NVQ Level 3 - Music Technology Level 3

Kingston College
09.2011 - 05.2014

Similar Profiles

Create profile
Myles Asiedu