Mylene Jamieson
Bicester,United Kingdom
Summary
Seasoned in digital marketing strategy with focus on data-driven decision making. Bring unique skills in data analysis and understanding of digital marketing trends to drive company growth and optimise marketing spend. Confident in utilising advanced analytics tools to provide actionable insights, leading to informed strategic decisions and improved business performance.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Business Development Manager
Kabayan Finance / Kabayan Remit
Bicester, UK
2013.09 - 2025.08
- Develop and implement a comprehensive sales and marketing plan that delivers new business in line with company targets.
- Manage all marketing and sales promotion activities.
- Handle both traditional and online marketing to maximize new business generation.
- Develop existing customer referral and other client retention programmes.
- Develop new products to better meet customer requirements.
- Build relationships with different stakeholders.
- Manage company's overall branding.
- Provide suitable reporting to company directors on Sales and Marketing Key Performance Indicators (KPIs).
- Devised comprehensive business plans, enabling sustainable growth.
- Executed successful product launches, driving market penetration.
- Collaborated with stakeholders to align business goals and objectives.
- Negotiated contracts with vendors to secure best possible terms.
- Assessed competitor activities for strategic positioning.
- Drove revenue growth with innovative sales strategies.
- Conducted market research to identify potential business opportunities.
- Developed strategic partnerships for sustained growth.
- Spearheaded training programmes, enhancing team capabilities.
- Identified market trends, resulting in enhanced product offerings.
Stock Broker/Fraud Analyst
E*TRADE Information Services, LLC
Makati City, Philippines
2010.07 - 2012.07
- Registered broker holding Series 7 and Series 63 licenses.
- Responded to customer inquiries in a timely, efficient, and professional manner.
- Researched and resolved problems related to customer accounts and inquiries.
- Handled sensitive information and maintained confidentiality.
- Used different programs and methods to detect and fight fraud.
- Placed trade over the phone as per USA-based client's request.
General Manager/Owner
Refreshing Crystals Purified Drinking Water
Quezon, Philippines
2010.04 - 2012.07
- Managed and coordinated overall operations (production, sales, promotion, purchasing, reports, and recruitment)
Financial Advisor
Philippine American Life and General Insurance Company (Philam Life)
Makati City, Philippines
2009.11 - 2012.06
- Responsible for sales and marketing of all types of life insurance (accident, educational, savings, investments, retirement, health, variable life insurance, etc.) for individual and corporate clients.
Sales Executive
Moldex Realty Incorporated
Laguna, Philippines
2009.08 - 2012.01
- Responsible for sales and marketing of Moldex projects (House & Lot and Condominiums)
Customer Service Representative
OPTUS Telecom (24/7 Customer Philippines)
Makati City, Philippines
2008.08 - 2010.02
- Handled calls from Optus Mobile Postpaid customers in Australia.
- Assisted customers in their billing enquiries, disputes, handset problems (troubleshooting), and other requests regarding their services and accounts.
- Provided excellent customer service when receiving calls from customers and made outbound calls to customers/clients.
Quality Assurance Officer
US Airways (ACS, Inc.)
Makati City, Philippines
2007.10 - 2008.09
- Monitored and evaluated calls of Customer Service Associates (CSAs) regularly.
- Provided consistent and timely feedback and/or coaching to CSAs regarding their call quality performance.
- Assisted the Training and Quality Assurance Supervisor in achieving and maintaining departmental goals and objectives.
- Generated necessary reports such as call observation or scan reports, trend analysis, client updates, etc.
- Participated in client-related activities such as internal/external client calibration meetings and project planning.
- Performed other duties and responsibilities that have been assigned from time to time.
Administrative Assistant (Part-time)
Aqua Cool and Fresh Purified Water
Laguna, Philippines
2006.03 - 2008.03
- Provided administrative support including copying, faxing, mail handling, and supplies management.
- Processed and verified applications.
- Prepared invoices and bank deposits.
- Handled payroll preparation, basic accounting and database management (inventory).
- Coordinated internal meetings by preparing agendas and other written materials.
Reservation Representative
US Airways (ACS, Inc.)
Makati City, Philippines
2006.07 - 2007.10
- Handled service, sales, frequent flyer, reissues, and baggage calls.
- Provided excellent customer service and information to customers like providing available flights and giving flight information.
- Offered responsive and courteous assistance to customers regarding their flight reservations, Frequent Flyer enrollment, flight schedule changes and irregularities, lost baggages, special services requests, etc.
Stock Transfer Agent
Manulife Financial Corporation (ACS, Inc.)
Makati City, Philippines
2006.05 - 2006.07
- Handled customer phone calls.
- Provided excellent customer service and information regarding the stocks to shareholders.
- Offered responsive and courteous assistance to customers such as address change, check replacement, PIN reset, certificate issuance, etc.
Publication writer (On-the-job trainee)
BIOTECH University of the Philippines Los Baños
Laguna, Philippines
2006.03 - 2006.05
- Produced magazine program about Nitroplus.
- Produced PowerPoint presentation about BIOTECH for its visitors (professionals & students).
- Produced brochure of BIOTECH products.
- Wrote feature articles about Mykovam & one of the BIOTECH researchers.
- Wrote a news release about trainings held at BIOTECH.
- Edited one technical paper.
Student Assistant
University of the Philippines Main Library
Laguna, Philippines
2004.04 - 2006.03
- Assisted in checking the call card number of books and their prices.
- Assisted in locating missing books at the stacks.
- Managed inventory in the library.
- Encoded book titles and call card numbers, DevCom student's abstracts, and other library materials.
- Handled filing, labeling, and shelving of books and other library materials.
- Assisted undergraduate and graduate students in their inquiries and borrowed library materials.
Education
Master of Business Administration - International Management
University of Wales Magna Carta College
2012.07 - 2013.09
Bachelor of Science - Development Communication
University of the Philippines (UP)
Los Baños, Laguna 2002.06 - 2006.04
Skills
- Strong communication skills
- Excellent computer skills
- Microsoft Office
- Ability to build relationships
- Excellent negotiation skills
- Strategic planning
- Project management
- Market research
- Strategic analysis
- Ability to work under pressure
- Teamwork
- Hard-working
- Goal-oriented
- Brand ambassador
- Sales
- Marketing
- Customer service
- Market analysis
- Branding management
- KPI reporting
- Product development
- Relationship building
- Negotiation skills
- Data analysis
- Team supervision
- Customer retention
- Sales strategy
- Time management
- Digital marketing
- Performance goals
- Comparative analysis
- Budgeting and finance
- Social media advertising
Languages
Fluent both in English and Filipino/Tagalog
Custom
Completed numerous courses and seminars in business communication, customer service, finance, sales strategies, time management, leadership, and performance assessment.
References
References available upon request.
Timeline
Business Development Manager
Kabayan Finance / Kabayan Remit
2013.09 - 2025.08
Master of Business Administration - International Management
University of Wales Magna Carta College
2012.07 - 2013.09
Stock Broker/Fraud Analyst
E*TRADE Information Services, LLC
2010.07 - 2012.07
General Manager/Owner
Refreshing Crystals Purified Drinking Water
2010.04 - 2012.07
Financial Advisor
Philippine American Life and General Insurance Company (Philam Life)
2009.11 - 2012.06
Sales Executive
Moldex Realty Incorporated
2009.08 - 2012.01
Customer Service Representative
OPTUS Telecom (24/7 Customer Philippines)
2008.08 - 2010.02
Quality Assurance Officer
US Airways (ACS, Inc.)
2007.10 - 2008.09
Reservation Representative
US Airways (ACS, Inc.)
2006.07 - 2007.10
Stock Transfer Agent
Manulife Financial Corporation (ACS, Inc.)
2006.05 - 2006.07
Administrative Assistant (Part-time)
Aqua Cool and Fresh Purified Water
2006.03 - 2008.03
Publication writer (On-the-job trainee)
BIOTECH University of the Philippines Los Baños
2006.03 - 2006.05
Student Assistant
University of the Philippines Main Library
2004.04 - 2006.03
Bachelor of Science - Development Communication
University of the Philippines (UP)
2002.06 - 2006.04