Summary
Overview
Work history
Education
Skills
Languages
Custom
References
Timeline
Generic

Mylene Jamieson

Bicester,United Kingdom

Summary

Seasoned in digital marketing strategy with focus on data-driven decision making. Bring unique skills in data analysis and understanding of digital marketing trends to drive company growth and optimise marketing spend. Confident in utilising advanced analytics tools to provide actionable insights, leading to informed strategic decisions and improved business performance.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work history

Business Development Manager

Kabayan Finance / Kabayan Remit
Bicester, UK
09.2013 - 08.2025
  • Develop and implement a comprehensive sales and marketing plan that delivers new business in line with company targets.
  • Manage all marketing and sales promotion activities.
  • Handle both traditional and online marketing to maximize new business generation.
  • Develop existing customer referral and other client retention programmes.
  • Develop new products to better meet customer requirements.
  • Build relationships with different stakeholders.
  • Manage company's overall branding.
  • Provide suitable reporting to company directors on Sales and Marketing Key Performance Indicators (KPIs).
  • Devised comprehensive business plans, enabling sustainable growth.
  • Executed successful product launches, driving market penetration.
  • Collaborated with stakeholders to align business goals and objectives.
  • Negotiated contracts with vendors to secure best possible terms.
  • Assessed competitor activities for strategic positioning.
  • Drove revenue growth with innovative sales strategies.
  • Conducted market research to identify potential business opportunities.
  • Developed strategic partnerships for sustained growth.
  • Spearheaded training programmes, enhancing team capabilities.
  • Identified market trends, resulting in enhanced product offerings.

Stock Broker/Fraud Analyst

E*TRADE Information Services, LLC
Makati City, Philippines
07.2010 - 07.2012
  • Registered broker holding Series 7 and Series 63 licenses.
  • Responded to customer inquiries in a timely, efficient, and professional manner.
  • Researched and resolved problems related to customer accounts and inquiries.
  • Handled sensitive information and maintained confidentiality.
  • Used different programs and methods to detect and fight fraud.
  • Placed trade over the phone as per USA-based client's request.

General Manager/Owner

Refreshing Crystals Purified Drinking Water
Quezon, Philippines
04.2010 - 07.2012
  • Managed and coordinated overall operations (production, sales, promotion, purchasing, reports, and recruitment)

Financial Advisor

Philippine American Life and General Insurance Company (Philam Life)
Makati City, Philippines
11.2009 - 06.2012
  • Responsible for sales and marketing of all types of life insurance (accident, educational, savings, investments, retirement, health, variable life insurance, etc.) for individual and corporate clients.

Sales Executive

Moldex Realty Incorporated
Laguna, Philippines
08.2009 - 01.2012
  • Responsible for sales and marketing of Moldex projects (House & Lot and Condominiums)

Customer Service Representative

OPTUS Telecom (24/7 Customer Philippines)
Makati City, Philippines
08.2008 - 02.2010
  • Handled calls from Optus Mobile Postpaid customers in Australia.
  • Assisted customers in their billing enquiries, disputes, handset problems (troubleshooting), and other requests regarding their services and accounts.
  • Provided excellent customer service when receiving calls from customers and made outbound calls to customers/clients.

Quality Assurance Officer

US Airways (ACS, Inc.)
Makati City, Philippines
10.2007 - 09.2008
  • Monitored and evaluated calls of Customer Service Associates (CSAs) regularly.
  • Provided consistent and timely feedback and/or coaching to CSAs regarding their call quality performance.
  • Assisted the Training and Quality Assurance Supervisor in achieving and maintaining departmental goals and objectives.
  • Generated necessary reports such as call observation or scan reports, trend analysis, client updates, etc.
  • Participated in client-related activities such as internal/external client calibration meetings and project planning.
  • Performed other duties and responsibilities that have been assigned from time to time.

Administrative Assistant (Part-time)

Aqua Cool and Fresh Purified Water
Laguna, Philippines
03.2006 - 03.2008
  • Provided administrative support including copying, faxing, mail handling, and supplies management.
  • Processed and verified applications.
  • Prepared invoices and bank deposits.
  • Handled payroll preparation, basic accounting and database management (inventory).
  • Coordinated internal meetings by preparing agendas and other written materials.

Reservation Representative

US Airways (ACS, Inc.)
Makati City, Philippines
07.2006 - 10.2007
  • Handled service, sales, frequent flyer, reissues, and baggage calls.
  • Provided excellent customer service and information to customers like providing available flights and giving flight information.
  • Offered responsive and courteous assistance to customers regarding their flight reservations, Frequent Flyer enrollment, flight schedule changes and irregularities, lost baggages, special services requests, etc.

Stock Transfer Agent

Manulife Financial Corporation (ACS, Inc.)
Makati City, Philippines
05.2006 - 07.2006
  • Handled customer phone calls.
  • Provided excellent customer service and information regarding the stocks to shareholders.
  • Offered responsive and courteous assistance to customers such as address change, check replacement, PIN reset, certificate issuance, etc.

Publication writer (On-the-job trainee)

BIOTECH University of the Philippines Los Baños
Laguna, Philippines
03.2006 - 05.2006
  • Produced magazine program about Nitroplus.
  • Produced PowerPoint presentation about BIOTECH for its visitors (professionals & students).
  • Produced brochure of BIOTECH products.
  • Wrote feature articles about Mykovam & one of the BIOTECH researchers.
  • Wrote a news release about trainings held at BIOTECH.
  • Edited one technical paper.

Student Assistant

University of the Philippines Main Library
Laguna, Philippines
04.2004 - 03.2006
  • Assisted in checking the call card number of books and their prices.
  • Assisted in locating missing books at the stacks.
  • Managed inventory in the library.
  • Encoded book titles and call card numbers, DevCom student's abstracts, and other library materials.
  • Handled filing, labeling, and shelving of books and other library materials.
  • Assisted undergraduate and graduate students in their inquiries and borrowed library materials.

Education

Master of Business Administration - International Management

University of Wales Magna Carta College
07.2012 - 09.2013

Bachelor of Science - Development Communication

University of the Philippines (UP)
Los Baños, Laguna
06.2002 - 04.2006

Skills

  • Strong communication skills
  • Excellent computer skills
  • Microsoft Office
  • Ability to build relationships
  • Excellent negotiation skills
  • Strategic planning
  • Project management
  • Market research
  • Strategic analysis
  • Ability to work under pressure
  • Teamwork
  • Hard-working
  • Goal-oriented
  • Brand ambassador
  • Sales
  • Marketing
  • Customer service
  • Market analysis
  • Branding management
  • KPI reporting
  • Product development
  • Relationship building
  • Negotiation skills
  • Data analysis
  • Team supervision
  • Customer retention
  • Sales strategy
  • Time management
  • Digital marketing
  • Performance goals
  • Comparative analysis
  • Budgeting and finance
  • Social media advertising

Languages

Fluent both in English and Filipino/Tagalog

Custom

Completed numerous courses and seminars in business communication, customer service, finance, sales strategies, time management, leadership, and performance assessment.

References

References available upon request.

Timeline

Business Development Manager

Kabayan Finance / Kabayan Remit
09.2013 - 08.2025

Master of Business Administration - International Management

University of Wales Magna Carta College
07.2012 - 09.2013

Stock Broker/Fraud Analyst

E*TRADE Information Services, LLC
07.2010 - 07.2012

General Manager/Owner

Refreshing Crystals Purified Drinking Water
04.2010 - 07.2012

Financial Advisor

Philippine American Life and General Insurance Company (Philam Life)
11.2009 - 06.2012

Sales Executive

Moldex Realty Incorporated
08.2009 - 01.2012

Customer Service Representative

OPTUS Telecom (24/7 Customer Philippines)
08.2008 - 02.2010

Quality Assurance Officer

US Airways (ACS, Inc.)
10.2007 - 09.2008

Reservation Representative

US Airways (ACS, Inc.)
07.2006 - 10.2007

Stock Transfer Agent

Manulife Financial Corporation (ACS, Inc.)
05.2006 - 07.2006

Administrative Assistant (Part-time)

Aqua Cool and Fresh Purified Water
03.2006 - 03.2008

Publication writer (On-the-job trainee)

BIOTECH University of the Philippines Los Baños
03.2006 - 05.2006

Student Assistant

University of the Philippines Main Library
04.2004 - 03.2006

Bachelor of Science - Development Communication

University of the Philippines (UP)
06.2002 - 04.2006

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Mylene Jamieson