Mylene Domingo
Perceton,North Ayrshire
Summary
To excel and attain excellence in my abilities through efficient utilization of my knowledge and skills by working in a dynamic organization that prides itself in giving substantial responsibility to new talent. Organised professional with focus on administrative support and office management. Capable of streamlining office operations and enhancing productivity through strong organisational and communication skills. Committed to maintaining well-coordinated and efficient work environment.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Secretarial executive
Perceton Properties
Irvine, North Ayrshire
2024.10 - Current
- Ensured accurate document management with keen attention to detail.
- Developed strong business relationships through excellent customer service skills.
- Handled phone calls professionally, resulting in satisfied customers.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Documented conferences, meetings and appointments with verbatim reports.
- Maintained confidentiality in sensitive matters, preserving company integrity.
Senior Care Assistant
Spencer house Care home/ Avery healthcare
Northampton, Northamptonshire
2020.08 - 2024.08
- Provided consistent and high-quality elder care, ensuring comfort and safety.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Conducted regular health checks on residents to ensure wellbeing.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Provided high-quality person-centred support and received consistently positive patient feedback.
Fitness Relation Officer
Horizon Fitness Oman
Sultanate of Oman, Oman/Quroum
2016.07 - 2018.12
- Enhanced customer experience by providing comprehensive information about gym facilities and services.
- Assisted in the inventory of gym equipment to ensure availability for all users.
- Resolved member complaints with tact and diplomacy, restoring client confidence in the facility.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained up-to-date records of new memberships and renewals, aiding in accurate record-keeping practices.
- Scheduled personal training sessions to maximise trainer productivity and satisfaction of members' fitness needs.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Sales Advisor
050 Telecom/ Etisalat UAE
Dubai, UAE
2012.07 - 2015.12
- Suggested suitable products to customers for enhanced shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Delivered high sales performance within budget to strict deadlines and targets.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Balanced till at end of day, maintaining accurate records.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Merchandiser
EROS GROUP
Dubai, UAE
2010.12 - 2011.06
- Delivered exceptional customer service to enhance shopping experience.
- Implemented promotional strategies, resulted in heightened brand awareness.
- Assessed inventory to identify restocking needs and minimise shortages.
- Maintained knowledge of products and features to provide recommendations to customers.
Product Specialist
Berlein Electronic Corporation
Manila, Philippines
2009.05 - 2010.06
- Enhanced product knowledge by attending industry events and trainings.
- Delivered exceptional after-sales support, fostering strong customer loyalty.
- Implemented pricing strategies in line with market trends and company objectives.
- Recorded information about inquiries and complaints within internal database.
Reasearch Clerk/ Secretary
Quirino Memorial Medical Center
Quezon City, Philippines
2008.05 - 2008.12
- Facilitated clear communication between patients and healthcare providers.
- Contributed to team meetings, providing relevant insights from front desk activities.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Answered phone enquiries and transferred calls to specific departments.
- Attended meetings and recorded minutes to keep proper documentation.
- Set new appointments, rescheduled appointments, and sent reminders.
- Maintained patient confidentiality by adhering to strict data protection policies.
Education
Graduate in Midwifery - Midwifery
Holy Infant College
Philippines 2004.06 - 2006.03
Bachelor of Science in Commerce - Management
Saint Pauls Business School
Philippines 2023.06 - 2024.03
Skills
- Strong ability to learn and Excel
- Elderly care knowledge
- Dementia care
- Palliative Care
- Medication Administration
- Basic life support
- Teamwork
- Patient safeguarding
- Good ability to handle multiple tasks at the same time
- Customer Service
- Quick learner with good leadership, interpersonal and communication skills
Languages
English
Advanced
tagalog
Native
Certification
Certification of health and Social Care
Certification of Medicine Training Course for Care Homes UK
First Aid Training
Licence Midwife (Philippine License)
Timeline
Secretarial executive
Perceton Properties
2024.10 - Current
Bachelor of Science in Commerce - Management
Saint Pauls Business School
2023.06 - 2024.03
Senior Care Assistant
Spencer house Care home/ Avery healthcare
2020.08 - 2024.08
Fitness Relation Officer
Horizon Fitness Oman
2016.07 - 2018.12
Sales Advisor
050 Telecom/ Etisalat UAE
2012.07 - 2015.12
Merchandiser
EROS GROUP
2010.12 - 2011.06
Product Specialist
Berlein Electronic Corporation
2009.05 - 2010.06
Reasearch Clerk/ Secretary
Quirino Memorial Medical Center
2008.05 - 2008.12
Graduate in Midwifery - Midwifery
Holy Infant College
2004.06 - 2006.03