Emma Dunn

My main Role and responsibility within the community centre is to be one of the main points of contact that greets the public first to address any concerns or enquirers that they may have, work with them to help resolve any issues or sign post them to the relevant resources. I work closely with the centre manager to support her in any way that I can, by organising events, meetings, answering phone calls, sending emails, completing and filing all relevant paperwork. Other Duties include opening and closing the building, setting up for classes, using social media and networking to advertise for events and any other office/admin duties that are required during the working day.

My main duties with the care home were to help provide all forms of care to our residents living in the home, this could range from washing, dressing, feeding, exercising, rehabilitation, and medication administration. This job also contained a degree of administration as we often had to update care plans, complete feeding charts, turn charts and medication folders as well as liaise with social workers, families and medical professionals via telephone, email and face to face meeting to update with any progress or decline in the service users welfare, particularly remotely using zoom and other forms digital technology during COVID, to keep our services users connected to their families the best we could.

My main duties at Xcat included placing orders for furniture, arranging deliveries, managing staff rotas and holiday requests, using social media for advertising, creating invoices and payment methods, making and receiving phone calls, sending and receiving emails, working with customers to ensure suitable times for delivery and assembly of furniture purchased.