Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Myana Vyshnavi

Myana Vyshnavi

Summary

Highly skilled IT Software Engineer with extensive experience in Agile methodologies, ITIL, ServiceNow tools, incident management, and change management. Adept at designing, implementing, and maintaining robust software solutions to meet business needs. Seeking opportunities to leverage technical expertise and leadership skills in a dynamic IT environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Host

London Eye Merlin Entertainments
03.2024 - Current
  • Greeting visitors, answering questions about merchandise, and providing a positive and informative shopping experience.
  • Maintaining a clean and well-stocked shop floor, ensuring displays are attractive, and potentially assisting with cash register operation.
  • Enthusiastically sharing information about the London Eye and creating a memorable experience for visitors.
  • Upkeeping knowledge of current promotions and special offers.
  • Participated in regular team meetings to discuss performance metrics, areas of improvement, and upcoming promotions or events.
  • Contributing to a positive team environment.

Associate Professional Software Engineer

DXC Technology
06.2020 - 08.2022
  • Designed and developed software solutions to automate IT service management processes using ServiceNow platform
  • Implemented Agile methodologies to improve software development lifecycle and increase team productivity
  • Led cross-functional teams in Agile ceremonies including daily stand-ups, sprint planning, and retrospective meetings
  • Worked closely with stakeholders to gather requirements and prioritize feature development
  • Managed incident tickets using ServiceNow Incident Management module, ensuring timely resolution and minimal disruption to business operations
  • Conducted root cause analysis for recurring incidents to identify underlying issues and implement preventive measures
  • Participated in change management activities to assess the impact of proposed changes and coordinate their implementation
  • Collaborated with infrastructure teams to deploy software releases and updates in accordance with change management procedures
  • Provided technical guidance and support to junior team members, fostering their professional development
  • Evaluated employee performance regularly, providing constructive feedback aimed at continuous improvement.

Education

B.Tech. - Electronics and Communication Engineering

JNTU University
09.2020

Skills

  • Agile methodologies
  • ITIL framework
  • ServiceNow
  • Incident management
  • Root cause analysis
  • Monitoring and Services
  • Python Programming
  • Cloud computing
  • Azure
  • Problem-solving
  • Analytical abilities
  • Communication
  • Collaboration

Certification

  • ITIL Foundation Certification
  • Microsoft Azure Fundamentals
  • Cisco Certified Network Associate (CCNA)

Projects

Nissan North America, Developed a ServiceNow application to streamline the incident management process, reducing mean time to resolution by 30%, ServiceNow, Python 

Batch processing, It is a monitoring project where critical jobs keeps running. Such jobs are executed and ran successfully without any interruptions. By using tools like TWS and creating incidents with ServiceNow. Jobs have been cleaned, analyzed and executed. By using all created dashboards to monitor the jobs continuously., CA Automation tool, Python

Timeline

Retail Host

London Eye Merlin Entertainments
03.2024 - Current

Associate Professional Software Engineer

DXC Technology
06.2020 - 08.2022

B.Tech. - Electronics and Communication Engineering

JNTU University

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Myana Vyshnavi