Mya Gonnella
Portsmouth,Hampshire
Summary
Professional with expertise in complaint resolution and customer communication. Proven problem-solving skills and ability to manage multiple tasks effectively, ensuring timely order fulfillment and high customer satisfaction. Experienced in leading teams to foster collaboration and achieve operational goals. Focused on driving positive results through strategic initiatives and continuous improvement efforts.
Overview
4
4
years of professional experience
Work history
Customer experience leader
McDonald's
Portsmouth, Hampshire
09.2021 - Current
- Improved customer satisfaction by implementing innovative solutions to common complaints.
- Demonstrated exceptional conflict resolution skills when dealing with difficult customers or situations, creating successful outcomes for all parties involved.
- Answered client queries promptly demonstrating superior understanding of products and services.
- Adapted quickly to changing circumstances ensuring minimal disruption to customers during periods of significant change.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Bachelor of Arts - Classical Studies
University of Winchester
Winchester 09.2023 -
GCSEs -
Springfield Secondary School
Portsmouth 09.2016 - 08.2021
A-Levels - Classical Studies, Psychology and Sociology
Havant and South Downs College
Havant, Hampshire 09.2021 - 09.2023
Skills
- Complaint handling
- Customer-centric approach
- Empathetic communication
- Team Leadership
- Problem-solving
- Multi-tasking
- Order fulfilment
- Calm under pressure
Languages
English
Native
Timeline
Bachelor of Arts - Classical Studies
University of Winchester
09.2023 -
Customer experience leader
McDonald's
09.2021 - Current
A-Levels - Classical Studies, Psychology and Sociology
Havant and South Downs College
09.2021 - 09.2023
GCSEs -
Springfield Secondary School
09.2016 - 08.2021
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