Mya Bradley-Wilkinson
Rochester,Kent
Summary
Organised Administrator with track record of enhancing office productivity and streamlining processes. Known for improving team coordination and ensuring smooth operations. Consistently recognised for delivering top notch administrative support and fostering a collaborative work environment.
Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Case Officer
The Insolvency Service
Medway
2024.03 - 2026.04
- Daily use of Microsoft word and excel
- Responding to emails and callbacks in a timely manner
- Communicating effectively and efficiently through emails, written letters and documents
- Admin duties such as but not limited to - typing letters and other documents and printing and posting them using office equipment or via online portals, handling postage on a daily basis, using a range of CRMs and other software
- Maintained accurate records with diligent data entry practices.
- By prioritising tasks efficiently, boosted overall work performance.
- Improved internal processes for better workflow efficiency.
- Streamlined administrative tasks to improve overall office operations.
- Assisted colleagues in caseload management for increased team productivity.
Customer Account Associate
Vanquis Bank
Chatham
2023.02 - 2023.12
- Consistent use of CRM systems
- Handling various cases of financial difficulty via telephone calls
- Managing accounts that are in arrears and overlimit statuses
- Communicating effectively via telephone calls and emails
- Tackling complex and vulnerable customer situations and providing the best possible outcome for those situations
- Maintaining excellent customer service
- Ensuring every customers journey is as seamless and easy as possible
- Processed inbound customer calls, providing information on service or product upgrades
- Handled in-person, email and mailed correspondence.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Contact Centre Advisor
Auto Rescue Logistics
Northampton
2022.03 - 2022.10
- Supporting customers through their journey with the company.
- Arranging emergency recovery for vehicles involved in accidents.
- Taking insurance claims.
- This job is call centre based so my confidence on the phone has increased significantly, I know how to build relationships and support people via the phone.
- Executed customer follow-ups to ensure issue resolution.
- Handled customer queries for quicker resolution.
- Used CRM software to maintain detailed records of customer interactions.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Reduced customer wait times by adhering to call target timeframes.
Optical Assistant
Vision Express
2020.02 - 2021.10
- Admin and reception duties.
- Telephone triaging and conversations regarding appointments with patients.
- Dispense specs and contact lenses.
- Take care of my patients.
- Recommend what is best for patients that come into the store.
- Keep the store clean and tidy at all times.
- Ensure hygiene is kept by cleaning down all surfaces and chairs regularly.
- Carry out eye exams on all age groups.
- Help the optometrists complete their appointments.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Managed patient records to ensure data accuracy and confidentiality.
- Assessed eye movements, visual fields and function of visual pathways to identify issues.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
Sales Assistant
Primark
2018.09 - 2020.01
- Managing the fitting rooms
- Till work
- Maintenance of the store
- Customer service
- Fast paced environment
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
- Monitored trends in consumer behaviour with keen attention to detail.
- Assisted customers in locating specific items to boost satisfaction.
Education
A-Levels - Humanities & Social Sciences
University of Kent
Canterbury 2019.09 - 2021.06
Skills
- Exceptional customer service
- Effective communication (verbal and written)
- Proficient in Microsoft Office suite
- Experienced in CRM systems
- Handling complex and sensitive customer situations
- Multitasking and prioritising tasks
- Problem-solving and decision-making
- Attention to detail and accuracy
- Administration skills
References
References available upon request.
Timeline
Case Officer
The Insolvency Service
2024.03 - 2026.04
Customer Account Associate
Vanquis Bank
2023.02 - 2023.12
Contact Centre Advisor
Auto Rescue Logistics
2022.03 - 2022.10
Optical Assistant
Vision Express
2020.02 - 2021.10
A-Levels - Humanities & Social Sciences
University of Kent
2019.09 - 2021.06
Sales Assistant
Primark
2018.09 - 2020.01