Mwenyemali Liziki
Apprentice Data Administrator
Summary
Bilingual technical and customer service assistant with 3 years of progressive experience in clerical duties, dispute resolution, proficient at job related IT and digital tools. Take on challenging vocational training courses,,gaining employability skills, and practical experience. Driven to deliver high-quality service with consistent results. Multitasking individual and reliable, can work remotely and independently.
Overview
9
9
years of professional experience
Work History
Examiner
AQA Project
05.2023 - 07.2023
- Review, identify errors and inconsistencies in GCSE and A level literature exam papers, in accordance with procedures and policies, before handing over to markers.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and meeting KPI targets
COVID-19 Contact Tracer
NHS
05.2020 - 08.2020
- Supported public health efforts using the NHS database with confirmed COVID-19 cases and kept track of any suspected individual being in contact with patients, to minimize infection risk and provide appropriate guidance
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
Compliance Administrator
DRS Data Services Limited
05.2019 - 07.2019
- Review, identify errors and inconsistencies in GCSE and A level (Math and English) and HE (Finance) exam papers, in accordance with procedures and policies, before handing over to markers.
- My abilities to pay great attention to details, accuracy, and communication earned me the responsibility of supervising operators while organizing work schedules and monitoring operators to ensure compliance with DRS standards.
Technical Support Assistant
Cisco
11.2017 - 04.2018
- Increased first-call resolution rates with thorough knowledge of product specifications and common issues, while navigating multichannel contact center landscape.
- Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
Business Teacher
WinWay College
11.2016 - 09.2017
- Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement, at level 1 and 2 (Adults 20+)
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Customer Care Advisor
ASOS.com
07.2014 - 09.2014
- Collaborated with team members to enhance overall customer experience and satisfaction levels. Exceeded performance metrics consistently, contributing to the team''s overall success.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
LSME
Barking, United Kingdom 04.2001 -
Bachelor of Arts - Accounting And Finance
UEL
London 04.2001 -
Skills
Accuracy and Precision
Time Management
Customer Service
Problem-solving aptitude
Analytical Skills
Database Management
Financial report analysis
Excellent Communication
IT literate, proficient with Accounting and Payroll software, CRM and SQL database applications
Work Gap
General & Domestic: Retail Warehousing
- August 2023-December 2023 M&S Colleague | Staffline | Leicester
- November 2022-March 2023 Facility Operator | H&M - Milton Keynes
- September 2022-November 2022 Order Picker | Charles Tyrwhitt - Milton Keynes
- June 2018-September 2018 AMAZON Fulfillment Associate - Milton Keynes
Vocational Trainings
. SQL Courses and Training - Distance Learning. Database Design, Development, Implementation and Management. Sept 2023-Ongoing
- Level 2 Customer Service Babington, Derby. May 2022 - June 2022
- Diploma in Practical Accounting: Accounting Future Connect Training, London. Feb2020 - July 2020
References
Upon request
Timeline
Examiner
AQA Project
05.2023 - 07.2023
COVID-19 Contact Tracer
NHS
05.2020 - 08.2020
Compliance Administrator
DRS Data Services Limited
05.2019 - 07.2019
Technical Support Assistant
Cisco
11.2017 - 04.2018
Business Teacher
WinWay College
11.2016 - 09.2017
Customer Care Advisor
ASOS.com
07.2014 - 09.2014
High School Diploma -
LSME
04.2001 -
Bachelor of Arts - Accounting And Finance
UEL
04.2001 -