Mwandi Kawana

• Supported other team members during busy periods ensuring efficient operations.
• Managed high-volume orders to ensure timely delivery of meals.
• Maintained cleanliness in dining area for a pleasing atmosphere.
• Provided recommendations on drink pairings for optimal taste profiles.
• Entered orders into system promptly, reducing wait time for meals.
• Followed strict hygiene standards to maintain cleanliness in food handling areas.
• Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
• Preparations for Japanese Breakfast openings (8am), would include the preparation of Coffee Grinding, making sure all Teas and drinks were stocked. Preparation of garnishes for the chefs on duty
  and checking available specials to write on the board.

.• Hot Sake (Japanese rice wine) service.

• Maintaining cleanliness and organisation standards for shop opening
• Organising meats and seafood containers for service, preparing vegetables for dishes, and ensuring timely preparation of additional side dishes for service.
• Assisting chef on duty (sourcing ingredients, transporting stock from alternative site).
• Ensuring sufficient stock for afternoon or evening service and preparing additional supplies for busy days.
• Communicating daily specials to customers and processing orders.
• Prepared and served all hot and cold beverages, ensuring prompt delivery of water.
  Provided cutlery, chopsticks, napkins, and share plates as required.
• Following up with customers to ensure satisfaction
• Clearing tables with maximum efficiency.
• Managing cheques, bills, and payments.
• Foster friendly and warm rapport with customers.

• Processed customer orders with professionalism and courtesy, utilising Japanese language for non-English speaking patrons
• Maintaining a consistent, smooth workflow within section and trainee sections.
• Ensured timely delivery of food and drink for assigned tables.
  Proactively prepared drinks when delays exceeded five to seven minutes.
  Checked tickets at pass/runner stand before retrieving dishes from kitchen.
• Coordinate morning team to thoroughly clean restaurant, arrange setup, and ensure timely opening for midday customers.
• Organised evening dinner shifts by ensuring staff cleaned restaurant and returned plates, glasses, bowls, cutlery, napkins, chopsticks, and sauces to designated locations.
• Onboard new staff to restaurant standard within one week while ensuring understanding of section management

• Analysing menu and food specifications to ensure comprehensive knowledge for explaining dish flavours to customers when required.
• Processing orders via handheld device.
• Facilitating communication with co-workers and managers regarding specific customer requests, allergies, payment methods, discounts, and voucher codes.
• Serving at bar, possessing comprehensive knowledge of drinks menu and precise measurements for cocktails and mocktails.
• Sanitise assigned sections, ensuring organisation and readiness for shift.
• Liaising with chefs and kitchen staff regarding special orders and allergy-related requests.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.

• Arranged all equipment for presentation, ensuring proper allocation to designated sections for time slot assignments.
• Clarifying information leaflets concisely and transparently to each presentation participant.
• Understanding company materials, benefits to consumers, and emphasising key applications across various lifestyles.
• Coordinating clean-up following presentation, and reallocation of materials, pots, and lids.
• Assisted customers in locating products and provided detailed information to enhance shopping experience.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Provided helpful, attentive sales support to generate positive customer feedback.