Muzamil Stanikzai
Rochdale,UK
Summary
I have extensive experience in the administrative and Project management sectors. I have worked with National and International organizations such as: Administrative Office of the Afghan President, Afghanistan International Bank, Etisalat Telecommunication and Labor Spring Organization. I am experienced/skilled in providing information and responding to customers inquires; document filing and record keeping. I am also highly skilled in handling operations and supervising, monitoring and reporting on operations to senior management. I have successfully developed proposals and have conducted business analysis and data collection from both local and regional markets. I have demonstrated resilience.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Administrative officer
Labor Spring Organization
Kabul, Afghanistan
10.2021 - 08.2023
- Managed queries in person, by phone and via email with exceptional customer care.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Manage and provide direction to administration staff
- Allocate staff to assignments/projects
- Maintain up to date technical and business knowledge
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Booked meeting rooms, travel and dining arrangements to facilitate business events.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
Program and Events In-Charge
Administrative Office of the President
Kabul, Afghanistan
05.2020 - 08.2021
- Managing events of the year
- Organize meetings from a Diplomatic perspective
- Designed national celebratory events set-up and displays.
- Acted as point of contact for high-rank employees and representatives teams at senior leadership meetings.
- Schedule Meetings, Prepare Agenda and Organize events
- Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
- Coordinate and collaborate with directories in meetings, events and programs
- Review presentations related to programs, events or meetings
- All other tasks related to program and event management.
Public Opinion Analysts
Administrative Office of the President
Kabul, Afghanistan
06.2019 - 05.2020
- Report the contents of visual programs for public opinion control
- Analyze public opinion and provide notes to senior management
- Identifying areas for improvement, Presenting effective designs (subject) implementation to maximize positive of public opinion.
- Coordinating and collaborate with other governmental entities
- Communicated with staff at all organisational levels regarding the public opinion
- Produced written documentation and visual presentations to report
- Any other tasks assigned by the directorate.
Deputy Manager - Strategic Planning
Afghanistan International Bank (AIB)
Kabul, Afghanistan
01.2018 - 05.2019
- Conducting high quality, meaningful, evidence-based business analysis
- Data collection from local and regional markets
- Measuring the bank's strategic progress
- Making economic and market forecasts
- Conducting research to identify relevant business trends
- Provide essential support to the project
- Provide assistance to PMO
- Keep the team responsible updated regarding project timelines to ensure successful completion
- Review project status daily and update it if required (RAG)
- Record and file electronic/hard documents relating to each project
- Developing and maintaining on-going relationships with the relevant department in order to maximize outcomes
- Drafting reports and plans
- Any other duties as allocated by the line manager.
Deputy Branch Manager
Afghanistan International Bank (AIB)
Kabul
10.2016 - 01.2018
- Managing the branch operation
- Managing branch cash services
- Ensure the operations are conducted in accordance with the established bank's policy and requirements
- Provide assistance, direction and supervision as needed, mainly guidance for CS Officers and cashiers
- Handle the branch vault and ensure the availability of physical cash
- Daily check the contact reports and make sure documents are attested
- Promote branch business development
- Achieve the targets given by HO
- Ensure all files are documented properly
- Ensure customer requests and questions are promptly and courteously resolved.
Customer Service Officer
Afghanistan International Bank (AIB)
Kabul, Afghanistan
09.2014 - 10.2016
- Provide the highest level of customer service in a positive, courteous and enthusiastic manner to employees, customers/clients and the community
- Maintain a strong working knowledge, adhering to all the Bank's Policies and Procedures
- Manage all branch delivery policies, procedures, systems and programs used to serve customers, and maintain efficient bank records
- Open new accounts, and effectively cross sell the bank's products and services
- Identify internal and external business development opportunities
- Monitor changes in Bank policies, procedures, products, rates etc
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Attends ongoing training and meetings as required
- Receive and respond to customer service account inquiries on account balances; transaction details; statements; fees and charges
- Maintain adequate customer filing system in the branch.
Education
Master of Business Administration - International Business Management with Project Management
London Metropolitan University
London 09.2023 -
Bachelor of Business Administration - Business Administration
Dunya University
Afghanistan 03.2014 - 12.2017
High School Graduate - High School
Amani High School
Afghanistan 01.2006 - 2012
Skills
- Project management
- Excellent Communication
- Complex problem solver
- Computer Proficiency
- Administrative Management
- Innovative and Service-focused
- Database administration
- Event coordination
- Ability to prioritize
- Well-organised
- Data entry
- Microsoft Office expertise
- Problem-solving
- Team leading
Certification
- Project Management
- Effective Sales & Customer Service
- Basics of Accounting
- Anti Money Laundering and counter-terrorist financing
- Financial Management.
- Internet Surfing training.
- Proposal Writing.
Volunteer Work
- Youth Training: Trained youths in Customer Service, proposal writing and basics of project management
- Media Involvement: Worked as social program producer and presenter with Peshgam education Television
- Community Involvement: Member of youth department with New thinker youth civil organization
- Community Involvement: ٍInvolved/member of domestic exhibition management
- Community Involvement: Head of Private sector committee for the 100th Independence Day ceremony.
Languages
English
Fluent
Pashto
Native
Dari
Native
Urdu
Advanced
Affiliations
- Gym
- Music
- Chess
- Reading
References
References available upon request.
Timeline
Master of Business Administration - International Business Management with Project Management
London Metropolitan University
09.2023 -
Administrative officer
Labor Spring Organization
10.2021 - 08.2023
Program and Events In-Charge
Administrative Office of the President
05.2020 - 08.2021
Public Opinion Analysts
Administrative Office of the President
06.2019 - 05.2020
Deputy Manager - Strategic Planning
Afghanistan International Bank (AIB)
01.2018 - 05.2019
Deputy Branch Manager
Afghanistan International Bank (AIB)
10.2016 - 01.2018
Customer Service Officer
Afghanistan International Bank (AIB)
09.2014 - 10.2016
Bachelor of Business Administration - Business Administration
Dunya University
03.2014 - 12.2017
High School Graduate - High School
Amani High School
01.2006 - 2012
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